Business ProfileforIncredible Tiny Homes LLC

I engaged with Incredible Tiny Homes with the intent to purchase a Tiny Home. Prior to fully understanding the terms of the contract, a $500 deposit was required. I was informed that this deposit was non-refundable. However, the complete terms and conditions of the contract were not made available to me until after the deposit had been paid. Upon reviewing the full contract, I realized that certain terms, including those related to structural warranties and the ability to amend or add to the contract, were not acceptable to me. When I attempted to discuss these issues and seek amendments to make the terms more equitable, I was told that the contract could not be changed. I then requested a refund of my deposit, citing that the full disclosure of the terms was only available after the deposit had been made. Incredible Tiny Homes refused the refund based on their policy that the deposit was non-refundable, as stated initially. Issues for BBB Complaint: Lack of Transparency: The full terms of the contract were not disclosed until after the deposit was made, which prevented an informed decision at the time of the deposit. Non-Refundable Deposit Policy: The policy on the non-refundable deposit is unjust because it was impossible to agree to or negotiate contract terms without first making the deposit. Refusal to Amend or Refund: Despite acknowledging the late disclosure of the full terms, Incredible Tiny Homes refused to amend the contract or refund the deposit, even though the terms were only fully understood post-deposit. Desired Resolution: I am seeking a full refund of the $500 deposit, given that the full understanding of the contract was not possible until after this fee was paid. I believe this resolution respects fair business practices and transparency essential for informed consumer decisions.