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ComplaintsforChannell's Sealants LLC
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Complaint Details
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Initial Complaint
10/01/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Driveway sealing completed in May. Uneven finish with streaks, splotches, and white residue. I noted issues at completion. Job supervisor said the finish would even out and that the white splotches would disappear within a few days. He attributed it to air bubbles. In July the appearance issues remained unresolved and supervisor came back and committed to pressure wash the entire drive and reapply a coat of brown colored sealant to attempt to correct the appearance. A timeframe was agreed upon. I later received a call from supervisor saying that he had left the company and that the owner was aware of the problem. I contacted him to seek resolution. He refused to honor his supervisor's commitment. He says that the white discoloration and splotches are normal due to anti slip additive and can't be removed. He only offered to lightly pressure wash and reapply sealer in the worst areas. Multiple attempts were made to get resolution. I'm seeking a full refund of his payment.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.