Business ProfileforComfort Engineered Systems, Inc.

CES installed a new HVAC system in our home in April of 2023. By June of 2023 there was a large water leak in our ceiling, directly below the new HVAC system. CES stated the system leaked due to an installation error. Within the one year of having the system installed we were required to place 3 service requests. Our home had a DRASTIC difference between the upstairs and downstairs. We placed our first service request with CES. They informed there was nothing that they could do and suggested closing vents in areas that we wanted less airflow. The house temperature continued to be unbearable so we contacted CES for a second service. They informed that we should not close vents, as that could cause the system to not work properly. Then stated it was probably a new technician that informed us this. In June of 2024 the thermometer was showing a 15 degree difference in what the set temperate was. We called CES and they informed it would be a 48 hour wait for service. The technician arrived late after the 48 hour wait and had to vacuum about 5 buckets of water from the HVAC system. There is also another water leak in the same spot as before. They informed that the machine was frozen over and we would need to let it defrost before further service. CES called to schedule what would have been our fourth service visit within one year, and informed us it would be another 48 hours before a technician was available. This forced our family to pay for a hotel that night, as upstairs temperatures were reaching 89 degrees. We FINALLY called a different company to service the system. They discovered the system had not functioned properly because CES had shut off all dampers to the upstairs, which allowed no airflow on this floor. CES also duct-taped over the dampers while installing the duct work so they were completely hidden. This error caused the HVAC system to over work itself and leak/freeze up. The system never worked properly because CES did not instal it properly.