![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHarpeth Decks
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Harpeth Decks to remove an existing deck and build a two story screened covered patio/deck. The job started at the end of July 2022. It is not completed yet and will not in the near future. Days and weeks go by with no work done at all. He gives excuse after excuse and hes very sloppy and disorganized and his work is very poor quality. Considering this is over $150,000 deck, he has not met the expectation and level of quality he promised. There are major structural issues that need fixed, including the concrete base. That was very poorly poured. There are a lot of finish details that are very sloppy and I have addressed these with him and he has not fixed them.Business response
04/04/2023
Harpeth Decks is working with ***************************** to correct the quality and structural issues. We are committed to providing him with a quality, finished deck and porch. We are working to get this completed as quickly as possible and believe it will be wrapped up in the next couple of weeks.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.