ComplaintsforMirion Technologies (GSD), Inc

• Initial Complaint

  07/15/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We opened the account starting September 10, 2022, I was told by Armin ********* a Mirion sales representative that 30 days before renewal of service was what the cancellation procedure for when the service started, he sent me the initial quote/invoice and we opened the account. The dosimeter and radiation monitoring service this company is selling appears to not work. The dosimeters have a poor design and often break, but the most alarming is that they never detect a dose reading when we know that detectable doses of radiation are present. This is a safety issue. Customer service is not knowledgeable of their products, and software nor do they have access to accurate accounts. Representatives are in India I presume, not Tennessee. I've made several calls to the 800 number, no-one answers. The only way to get in touch with them is the email customer service which is unreliable. I made a cancelation request on July 3, 2024. When I finally got an email response they sent a new invoice for the year 2024-2025 and said their terms were 35 days from when they send the invoice which is August 4 2024. I have been trying to contact them to dispute when the invoice versus service starts but they claim the link of terms and conditions on the invoice. On our terms it states service must be canceled 35 prior to the next renewal. The renewal is in September but we are invoiced in August. They are avoiding a resolution to get another year of financial gain and it's unacceptable. Their products and service do not work, we can't reliably use them for another year. Our students must have accurate radiation readings- this is why we are trying to cancel our annual subscription that is supposed to renew Sept. 10th 2024, but the company sent out the invoice a month in advance and is trying to state that is the new terms and conditions. I haven't been successful with customer service to terminate but will include as much of the email thread as possible.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Opened 2 accounts unknowingly for us and charge excess amounts. When called to clear up confusion, they don’t respond or the person responsible doesn’t call back. False charges, don’t give reference numbers for call. Hard time getting help for billings and troubleshooting.

• Initial Complaint

  05/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We cancelled with this company in Jan 2021. The last invoice I received was 12/31/2019 for following year of 2020 and was paid in full. I received a collection letter 4/28/2023 for 1804.27. I called them let them know we had cancelled the gentleman stated they has some changes and he would work with me and charge me $400. to resolve this. Then I receive a email denying this agreement and they've been reaching out to a employee that hasn't worked here since pre covid that was only a RT tec. They did not confirm how they tried to correspond with her and she did not handle account payables for our company and yet all my other invoices came through regular USPS mail by paper invoice. I have not received bill from them since 12/31/2019 and yet they state they were unaware of our cancellation. No service has been provided from them since 12/2020 nor an invoice. So I fully believe they were aware of our service cancellation in 1/2021.

  Business response

  06/19/2023

  To whom it may concern,
  
  Please note that several communications have been sent to the company from 2019 to date about outstanding invoices. We have been in contact with the provided POC in their account: *********************** *** ******************************* In 2/9/2021 Danielle Haddad updated the account and placing her as the new primary contact, Danielle requested the account to be cancelled but we have informed them that the outstanding balances covers 2019 to 2020 invoices. Multiple follow up emails and calls throughout 4/25/2022 before the account was endorsed to our collection agency. On 4/28/2023, a settlement offer was being negotiated but due to the history of the account and non-return of the devices, it was not accepted, and we made Mr. Burton aware of the situation. 

  We think that Mirion, as a company did all measures to reach out to our client, due diligence and correct protocols were followed. 

   

  Thank you, 

  Audrey Bravo
  Manager, Customer Service
  
  Dosimetry Services, a Mirion Medical Company
  104 Union Valley Road, Oak Ridge, TN 37830
  [email protected]
  mirion.com
  
  
  
  The Science of Better™

   

  Customer response

  06/28/2023

  I never recieved a bill identifying the services emailing past employees is not invoicing our company. Please send bill identifying services with your company. 

• Initial Complaint

  07/28/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have attempted to reach this company multiple times to cancel our contract and they do not answer via email nor phone. The one time I did speak with someone, they emailed me the steps to take, I did so and they have not returned my call or email. Then they proceeded to send me and charge me for more items that I do not want from them. It has been a process over a month now where I cannot rectify the issue. The customer service is purely non existent at this point.

  Business response

  08/30/2022

  Business Response /* (1000, 5, 2022/08/10) */ Account ***** - James L. Strawn, DDS We have reached out to this customer for the consumer listed three times since we received this complaint, started on 8/02 when I received the mail. The customer answered and suggested they were busy - we have attempted 2 more times. We searched all our database to find any call logs/correspondence through email in regards to this account and have found none. We will continue to reach out to the customer to confirm cancelation and move forward as customer desires. Consumer Response /* (3000, 7, 2022/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is completely not true. We have multiple front desk staff whom are aware of the anticipation of this company's call. That have not called at all and have not returned my emails until today 9/10/22. That email still did not rectify the issue. It has been well over a month we have been trying to get a hold of and complete the break of the relationship without communication back. I have emails to prove it was well prior to the 8/2 timeline they are referring to. I just dont understand why we cannot speak to someone to rectify the issue and move on. We no longer want to use their services but they will not communicate and complete the request.

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