ComplaintsforA-Tow
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Complaint Details
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Initial Complaint
07/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
May 10, 2002 my 2000 Dodge Caravan was leaking gas. I contacted who owns ATowing, Peoples Choice Auto Motive (formally). I previously had People Choice do work on my vehicle where they were suppose to look at a gas smell issue. It was during this repair that Peoples Choice was shut Down. Mr. runs all business out of one location, 133 Tulsa Road, Oak Ridge. He assured me that his employees could take care of the repairs. He had his tow company A-Tow pick up my car on May 11, 2002. I was originally told that the repairs a replaced gas tank, that they are made of plastic and due to age it becomes brittle and it cracked. When I picked up my car on May 20, 2022 did not have an invoice ready. We paid him cash. He did not give us a receipt for a bill that was over $800.00. I did not even get 1/4 down the block before I had to pull over. The gas line was not put on correctly and they had to adjust that. With in 24 hours the vehicle would not go over 40 mph. I texted and asked him for the invoice of items on what he did to my gas tank and he said it was not the tank but the fuel pump and hoses. I asked for copies and if anything was under warranty. He said he would email me. That was Saturday May 21, 2022. I had my car towed to Car Fix in Knoxville. they stated that the Fuel Pump Deal and Filer an Lines had to be replaced and Cover Gaskets were needed, plus the fuel hoses used were the wrong ones. That was on June 1, 2022. My mother went to Mr. that morning to ask for the invoice in person. To this date he has yet failed to produce a printed or electronical clear copy. There are discrepancies in the work he claims to have done verses work that that was pointed out done incorrect or not done by Car Fix. I was charged money for work, was not given a receipt, was not give an invoice to show work done and lied to. Yes, I am upset.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.