ComplaintsforFresh N Low Cost Plus #5424

• Initial Complaint

  07/05/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  7-3-22, 6pm, Fresh N Low, 116 Whitewater Dr, Ocoee, TN 37361 Fresh N Low has continously misrepresented their price of items on the shelf! I am a local that uses Fresh N Low for my shopping needs. Due to the Bait and Switch at the register, each time I shop there I continually feel as though I am nickled and dimed. I take pictures of the prices of items to purchase with my phone and go over the list before payment. I show the cashier the pics of the price on the shelf to show I'm charged more/higher price than the price tag, never less! The cashier snubbed my 1st request to change the price of 2 small bunt cakes, but after I showed him the photo of the tagged price, he voided the cakes and corrected them because I picked the cakes up behind his register, so he confirmed those. Then I showed him a picture of clear box of Spring Salad mix Priced at $2.69, he charged me $5.89. I asked him to void it and charge me the correct price. He removes the $5.89 charge and adds the $2.69, suddenly he stops and walks back to the Salad isle, comes back and says "Nice Try" and recharged me $5.89. I ask to see a manager and she came over and said "If you don't like it here, you don't have to shop here" I told her I was not in the wrong and showed her the photo of the correct price! Both employees, were rude and disrespectful to me! I am outraged by their fraudulant pratices! This has happened multiple times and they need to be held accountable!

  Business response

  07/07/2022

  We have looked into this and found that regarding the 2 items mentioned, the bunt cake had an incorrect tag and the true price was actually .14 higher than what the tag showed. The price that rang up at the register was the correct price, however, since the tag was incorrect, we lowered the price for her and charged the price that the tag was showing. On the other item, she mentioned that the spring salad mix was supposed to be $2.69 according to the shelf tag and that she got charged 5.89. We looked at this and found that the shelf tag for the spring mix is indeed $5.89. There are packaged mushrooms next to the salad mix that are 2.69. The customer either looked at the tag next to the spring mix, or possibly someone set the spring mix in that spot, and it appeared to her that the spring mix is 2.69. However, the shelf tags are correct and do reflect the correct price for these items. In the end, Mrs. ******** was charged correctly for everything and not overcharged for anything. As an added measure, and to look into the accusations of there being many wrong prices, or her feeling that there are, we have scanned most of the items in the store to check on this and found no wrong prices. 

  Regarding the comment from the cashier saying, "nice try", we are looking into this matter and will follow up appropriately based on our investigation. We expect all of our guests to be treated with respect and dignity. 

  We value our customers and our pricing integrity and would ask that if Mrs. ******** ever has an issue with any price in the store to please ask for a manager and we will resolve it immediately. 

  Thank you for bringing this to our attention. 

  Customer response

  07/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, Because they made the right changes needed. However, the photos that I took for the record on July 7th, were not the same photos provided to the Better Buisness Bureau so a change was made. It is my sincere hope that they charge their patrons the correct price tagged on the shelf.
  
  Sincerely,
  
  ******* ********

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