ComplaintsforDye Heating & Air
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/08/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company put in a broken ac unit and knew it. He keeps saying he was going to fix it but will not.. last I heard from him was Feb 2022. He said he would replace it but never did.. and I can't get hold of him since feb..Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/18) */ I ran a service call for Miss ****** in early February 2022 for a noise issue. Her son had heard a noise coming from the unit so they called for service. I insisted it was too far for me to run service call to call a local heating and air service company in her area. I had gained trust with ****** and her and she begged for me to come inspect the unit for she did trust me and didn't want to offer trust to another heating and air service provider. Upon my inspection that evening , the unit was working properly.the return air filter was very very clogged with dirt and needed replacing so I replaced it with one she had on hand. A week or so later she text saying she heard an unusual noise so I sent her a website describing how a heat pump operates in defrost cycle in cold temperatures during the winter. I asked her is the unit making this kind of noise that is shown in the video of a normal heat pump running through a defrost cycle. She said yes .so upon that statement she made I thought that she clearly understood the noise she was hearing was defrost cycle. I did not tell her I would return and insisted an hour and a half one-way drive was much too far for me to run service calls. The only reason I went on a service call in the first place was her husband ****** had passed **** and January I went to the funeral and spoke with her there. When she called for the initial service call , out of the goodness of my heart , I responded . but like I have already stated I insisted that that was much too far of a drive for me to run service calls, to find a local heating and air service provider that she can put her trust in.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.