ComplaintsforMaggies Dynamic Doodles, Maggies Doodles, Maggies

• Initial Complaint

  02/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Jan 25, 2022, I paid $350 to Maggies Doodles (aka Maggies Dynamic Doodles and Maggies Doodle Puppies) via their website www.maggiesdoodlepuppies.com. The deposit was towards reserving a pup from the litter of my choice. Per the breeder's website and agreement, each pup is examined by a licensed vet and is properly vaccinated/dewormed before shipping. Soon after I made my deposit, the breeder contacted me asking to pay the remaining fee of $1300. I requested the breeder for a copy of the vet record certifying the pup was healthy before making a full payment. The breeder then revealed that the pup had not yet been examined by a vet. I contacted other buyers who had received a pup from the same litter, none of the other buyers were informed about the absence of vet examination. The breeder had been shipping pups without a vet examination contrary to their commitment. One of the buyers who got their pup vet examined after receipt, informed me that the pups had been vaccinated too frequently. In the meantime, the breeder continued to pressure me to pay the full amount or lose the pup. Eventually, the breeder told me that the pup I had chosen was sold locally. All the events transpired in about two weeks from the time of deposit and the delay was mostly because of the breeder's non-performance. The breeder won't refund despite their incompetencies and failures. They also deleted the agreement they had shared with me on ****************** destroying the evidence. This clearly shows the breeder's intent to deceit. This breeder has poor business ethics; they did not honor the deposit, falsely advertised that the pups were vet examined and properly vaccinated, were dishonest to other buyers by sending home unexamined pups, and pressured me to pay the remaining amount while falling short on several promised deliverables. They are also probably breaking a few animal laws (vaccinating the pups themselves, overbreeding parents, etc.).

  Business response

  03/09/2022

  Business Response /* (1000, 9, 2022/03/07) */ Re Case # ******** Bhavana ******* I was contacted by Bhavana the first time May 3, 2021 asking about our puppies... 5/3/21, 12:56 PM Bhavana Hi there! I have heard good reviews about you? I am looking for a mini or medium doodle. Would you have any pups available? I'm also interested in older pups that would be happy living with a toddler. I have a 2 year old gentle boy. A few messages back and forth nothing came of it. In May of 21 we lived rural Boise, Idaho and had just begun the process of selling our Idaho home and buying our Tennessee home. We finally were moved in September new location and etc. We are still unpacking and getting things situated. I am including this info because though before when living in Idaho we had a long standing Vet, Dr. Betsy ****** of ******* Vet Clinic in Caldwell, Idaho. After moving to Tennessee it is hard to find a Vet not fully booked and accepting new patients. I had already modified our website to match our current situation but Bhavana was bringing up info on our previous litter pages from when we lived in Idaho. Our current go home bag due to covid is smaller because we cant get some of the items we use to include they are not available-covid related. Here is my timeline of events: Contact 12/14/21 12/13/21, 5:59 PM Bhavana Hi are there any smaller (less than 45) advent pups? Are th little reds going to have babies soon? I notice on you website that around christmas there is generally one litter. Thank you. Enter 12/14/21, 8:03 PM Bhavana Hello, im curious if there are any smaller advent puppies Enter You sent no jus our 5-6month group...I have younger ones discounted to 750 Enter Bhavana Older ones are fine...i meant the smaller sized pups Enter You sent no smaller size on Advent either but Serena had a litter recently and they are SMALL but also 750 she still has room on her list maggiesdoodlepuppies.com/serena Enter 12/14/21, 8:59 PM Bhavana Yes, i noticed. I would be interested in hers unlesslittle red littres are due this month. Enter You sent no we havent bred the little reds because of our move we are limiting our breeding schedule until we get our whelping room built again Enter Jan 1, 2022, 6:43 PM Bhavana Hi, i was about to fill out the form for serena's littre and notice the prive just went up from 750 Enter You sent yes we had a Holiday sale that ended with the new year. our price is 1250 Enter Bhavana I wasn't aware of it. My husband and I discussed and were filling out the form. Can we get at the previous price, you will see our form in next one hour Enter Jan 1, 2022, 7:04 PM Bhavana I am thinking of a male Enter Bhavana Please let me know if it is possible Enter Jan 3, 2022, 1:57 PM You sent No sorry our prices are $1250. Enter Jan 3, 2022, 8:58 PM Bhavana Thank you. Are both parents tested for genetic diseases? What does the heath guarantee cover? Enter You sent yes both parents are ****** health tested and guarantee covers against all deadly genetic diseases ****** tests for Enter Bhavana Thank you for letting me know. And do you share the testing of the parents? Enter You sent Sure Enter You sent One sec Enter Jan 3, 2022, 10:33 PM You sent I'm sorry having trouble logging on my phone, will send links to ****** tomorrow from pc Enter Bhavana Great, thank you Enter Jan 4, 2022, 2:15 PM Bhavana Were you able to pull the ****** records? Would you be able to send on phone? Enter You sent sorry I forgot Enter You sent http://*******/serena19?utm_campaign=cns_ref_dog_pub_profile&utm_medium=other&utm_source=****** Serena's ****** Dog DNA Results my.******vet.com Enter You sent http://*******/murphy959?utm_campaign=cns_ref_dog_pub_profile&utm_medium=other&utm_source=****** Murphy's ****** Dog DNA Results my.******vet.com Enter Jan 4, 2022, 3:22 PM Bhavana Thank you Enter Bhavana I notice both parents carry a gene for ALT deficiency. There is a likelihood that one of the 4 pups will have both faulty genes. So, would you recommend me to get genetic testing to find if the pup is deficient in ALT? Enter Bhavana And the pups are most likely going to be poodle-likr because one parent is pure poodle and another 80% atleast? Enter You sent yes poodle like. Alt is not a problem just means they will likely test lower than the liver enzymes test and would be best to get their actual # and thats all Enter Jan 25, 2022, 11:54 AM Bhavana Hello, i placed a deposit today Enter Bhavana Can you please confirm receipt and let me know how i can chose the pup Enter Bhavana I dont use mac but would like a video call Enter Bhavana I have an android phone Enter Bhavana Is it possible to use another way to look at the pup Enter Jan 25, 2022, 12:15 PM You sent my daughter will facetime with you the males on Serena Enter Bhavana I wont have facetime Enter Bhavana Can we please use another medium Enter Jan 25, 2022, 1:08 PM You sent Video call 1:08 PM Enter Bhavana Sorry, im in a meeting Enter Bhavana Will call back Enter You sent Ok Enter Jan 25, 2022, 1:44 PM You sent When is your meeting over? Enter You sent I have to run to town, I will contact you in a few hours Enter Bhavana Sure, no problem. My meeting ends in 15 mins. We can talk when you are back Enter Bhavana My meeting is over Enter Jan 25, 2022, 7:19 PM You sent I have time now or we can set up a time for tomorrow Enter Bhavana Can you give me 30 mins please? I have to pick my child from daycare Enter You sent Ok Enter Bhavana Thank you Enter Jan 25, 2022, 7:51 PM Bhavana Yes, we can talk now Enter Jan 25, 2022, 8:10 PM You sent Video chat 14 mins Enter Bhavana Hi, i will go with the black nose willie Enter Bhavana Sorry bout it Enter Jan 25, 2022, 9:12 PM Bhavana Hi Kristi and Jessica, can you please confirm this message? Enter Bhavana We decided on Willie afterwards Enter You sent Ok! No problem! Enter Jan 26, 2022, 3:50 PM You sent will need remainder of puppy payment and shipping so we can go ahead and book shipping $1250 - deposit $350 plus $400 shipping leaves $1300 due Enter Bhavana Yes, and can i have the input on the agreement? It may be challenging to get doc appointment. Hoping puppy will be fine, but just in case i dont have the confirmation from a vet due to unavailability, will the agreement still hold? Enter You sent yes we understand due to covid Vets are hard to get into we guarantee against all deadly genetic diseases its not going to matter when they are seen if they have a genetic disease Enter Bhavana Yes, but what about infections that are not genetic Enter Bhavana If the puppy arrives sick Enter You sent our 3 year health guarantee is against genetic diseases Enter Bhavana This is from your website Should the veterinarian find this puppy to have serious life-threatening illness or disease, (excluding parasites, umbilical hernias, coccidia or giardia) breeder will replace your puppy with another puppy of equal value when one is available. Documentation of proof from a licensed veterinarian must be presented to breeder within 7 days of purchasing. Breeder not responsible for transportation costs. Breeder reserves the right to have the puppy examined by a licensed veterinarian of their choice to verify diagnosis before replacing. Enter Bhavana So, it does include infection Enter You sent yes lifethreatening illness or diseases Enter You sent we replace the puppy Enter You sent I imagine an infection would have to be quite serious to be life threatening Enter Bhavana I am hoping I can have the checked to comply with your agreement but these days harder to get vet appointment Enter You sent yes we understand that Enter Bhavana And yes, the vet will be able to assess if life threatening or not Enter Bhavana May i ask what life threatening infections are considered Enter Bhavana I don't see that Enter Bhavana Also will I be getting a copy if the agreement Every time I requested payments due she found something new to be concerned with first was that the health guarantee required a Vet visit within 7 days on her end, its pretty standard to an agreement but because of Covid we understand so it wasn't a problem for us. I said would be ok. Requested payment so I could book shipping and then she would just move on to something else. Next was the Vet and I explained we to had issue with finding a Vet with Covid and moving and then she was concerned about that. So I said no problem will just have to wait. I called all Vets got an appt for the 11th at ************* Vet in Savannah 2 weeks out was the soonest I could beg for. I told her I would not hold the puppy another two weeks without payment as it was past due, older puppies are harder to sell and it was not fair to little guy to wait longer and still unsure if she was going to make her payments. She refused so I encouraged her to switch her deposit to a new litter she could make the payments on time on. Also smaller sized puppies and the timing could be different. Jan 26, 2022, 4:36 PM Bhavana Thank you. When will the agreement be signed? Enter You sent Jessica will bring a sighned copy to the airport Enter Bhavana And what else will the pup come with Enter You sent collar, leash, scented blanket, toys, vet records paper work Enter Bhavana The list is much extensive on your website Enter You sent yes thats the list Enter Bhavana So food, bowls, and many other goodies too to help me start Enter You sent yes food bowls too Enter Bhavana Niceeee...thank you Enter Jan 26, 2022, 7:20 PM Bhavana I wa checking the docs it does not contain info on the infections that might be covered under contract Enter Bhavana For example if the pup has Parvo will that be considered Enter You sent if pupy has parvo that is life threatening defenitely would be covered Enter You sent they dont have parvo, but parvo can be caught very easily so do not bring them into public until they have had full vaccines through 14 weeks Enter You sent on the flight they are in a puppy travel bag Enter Jan 26, 2022, 8:19 PM You sent if we can get that payment sent over Ill send shipping details for friday Enter Jan 27, 2022, 4:52 PM Bhavana Hi Jessica, can i have another video call today Enter Jan 27, 2022, 6:27 PM You sent Video chat 14 mins Enter Jan 27, 2022, 6:49 PM You sent Video chat 21 mins Enter Bhavana Thank you. Forgot to ask. How much does each pup weigh? Enter Bhavana Also can you please send me individual video of each puppy walking, running, and playing? I liked both of them and that wouod help me settle on one. Enter You sent I'm sorry she has an early morning. She went home to bed. Enter At this point she hasn't made the payment deadline for shipping the puppy. Should have a few days for payments to clear but puppies were leaving to flight nanny the very next day but Bhavana was set on finding something.... Jan 27, 2022, 9:11 PM You sent I can not send the puppy tomorrow as payment has not been received in full. Perhaps we can look at shipping again next weekend, I will have to verify I have a flight nanys available Enter Bhavana Sure, Kristi. I took another look at your contract and it says that the puppy will be examined by a licensed vet before going home. Enter Bhavana I am sorry but i really would like the pup to be examined first as it is making me nervous that the pup will come without a vet record. Enter You sent That's fine will just have to wait. Enter Bhavana Any estimates on when the pup can be seen? Enter You sent i wouldnt know I will have to research it more. Enter Jan 30, 2022, 5:21 PM Bhavana Hi Kristi and Jessica, any updates on the vet exam? Enter You sent no its been the weekend Enter Feb 1, 2022, 10:41 AM Bhavana Hi Kristi, can you please give me an estimate on the date. I might need to get on the vet's calendar. Enter Feb 1, 2022, 11:23 AM You sent I called EVERYONE I have an appt for 11th soonest I could beg for. Enter Feb 1, 2022, 11:59 AM Bhavana No worries, I understand. I just needed to get on the calendar so asking Enter Feb 1, 2022, 2:42 PM You sent Perfect, thanks. Enter Feb 2, 2022, 6:40 PM You sent our records show you have not paid puppy or flight that is due at puppy picks for those being delivered so we can be sure all payments clear prior to delivery it is our policy all payments for delivery is due at PICKS so your payments are due. Enter Feb 2, 2022, 7:31 PM Bhavana Hi, I will make the payments when the pups gets examined by the vet. Enter Bhavana Once I have the vet records, I can make the payment. Enter You sent Im sorry if you cant make payment on schedule as the others on the list already have. I cant schedule flights which are expensive to book especially closer to delivery date. If you cant make the payment perhaps you should consider a future litter that you can meet the payment schedules on Enter By Now it was clear she had no plans to make payment on this puppy. I will not hold a puppy 3 weeks after their pick date. It is much harder to sell an older puppy. If she would have made her payments I wouldn't have minded waiting for I would know he would have his home but she refused. I explained that and the fact that we had other litters that the timing would work better for and she agreed and then didn't agree... Bhavana I understand, but I will need some assurance that the pup has been examined by the vet. Enter Bhavana You will get the payment before you book the flight, but before that I need the vet record Enter You sent I will send you the paper work from the vet appointment Enter Bhavana I get vet record, i will process the full payment, and then you can book the flight Enter Bhavana I am willing to wait till then. It is not about not being able to pay. Enter You sent I will not wait until after the 11th to be paid you can move your deposit to a future litter if you like Im not waiting 2 more weeks to sell this puppy for certain. The older puppies are the harder they are to find home for Enter Bhavana I understnad but per your agreement the pup is vet cleared. I don't feel comfortable placing a bigger deposit until then, I am sorry. Enter You sent ok well pick a different litter I have Rose, Chloe, Lily Ill move you to their list. Enter You sent I will not hold this puppy 2 extra weeks without payment as due. Enter Bhavana I need a small size. Which of them will be 45 or lower? Enter Bhavana Are little red going to be bred soon Enter You sent so Rose has SMALL puppies and so cute! Enter You sent let me show you them Enter You sent Rose is smaller than Serena in height probably weigh the same Enter Bhavana Do the parents have health testing Enter Bhavana Can you also please share that Enter You sent Lily will also have medium size she is just a bit bigger than Serena Enter Enter You sent Lily is due the 6th in 4 days Enter You sent Ill send ****** another time Im heading for bed but you can look at the website and through ******** and we will get to a different litter Enter You sent actually think Lily and Murphys ****** are on their page actually Enter You sent I havent finished Roses page yet with photos or emabrk test Ive been batteling covid Enter Bhavana Sure, I can check those. Rest up. Enter Bhavana I do want to have the pup sooner though Enter You sent awesome Roses puppy picks are 2/26 Enter Bhavana I meant even sooner Enter Bhavana Please send me both parents ****** please Enter Bhavana I am hopeful we can make something work Enter You sent hopefully we can find something that works for you, deposits are not refundable but can be moved to future litters...I will get Roses page finished up as soon as I can. Lilys is already up in full you can check out everything its ready because shes had a previous litter where Rose hasnt and I had to build the whole page so it is not complete yet Enter You sent In other words this Roses first ever litter Enter You sent Lily is 4 days from due and 8 weeks from Puppy picks....Chloe is closer in time but is one of my bigger standard doodles Enter Bhavana This is sad that deposits are not refundable. If the pup cannot be cleared and I don't have the option to get a pup sooner, it feels a little unfair. Enter You sent puppy has a vet appt. I just cant hold him an extra two weeks without knowing for sure you are buying him, Im sorry payment was due the 22nd. Very hard to sell an older puppy. Enter Bhavana I did not know the pups weren't cleared. I looked at the agreement and assumed they were until I specifically asked for the records. Enter Bhavana And I cant place a larger sum until then. Enter You sent thats fine just move forward on the list Im not holding an extra 2 weeks he deserves his home Enter Bhavana Please make a refund in that case. Enter Bhavana I ubderstand your position but this does seem a little unfair. Enter Bhavana I wasn't told the pup was not cleared upfront. I am not getting pup of my choice now, and I am asked to pay without a vet assurance. Enter You sent no we are willing to cross the t's just need you to do your part and if you wont then we just move forward Enter You sent he is scheduled for an appt on the 11th here in Savannah, TN at ************* Vetrinary Enter Bhavana But you will be placing him somewhere else Enter Bhavana And then how would I know until he is checked that he is healthy Enter You sent if you dont pay payment in full so I KNOW he has a home then no its not fair to him Enter Bhavana Please see it from my positioj too Enter You sent he is healthy have you been to my********* do you not see all the folks posting their dogs they bought from us? most have 2 and 3 of ours because they come back for more Enter Bhavana See ******** is just one place where people post reviews. It can easily be controlled by removing negative comments. Enter You sent ok but if you are a business with 100 good reviews EVERY WEEK posted by their owners Enter You sent go to Maggies Mondays a post EVERY monday close to 100!! EVEY week! Enter You sent Now Im going to bed. Have a great night Enter Bhavana Sure, but I need to be comfortable with this too. Enter Bhavana Good night! Enter Feb 11, 2022, 4:51 PM Bhavana Hello Kristi, hope you're feeling better now. I am following up on the pup. Was he examined today? Enter You sent No. He was sold to someone else as we discussed you looking toward another litter. Enter Bhavana I still see all 4 pups on your website. Enter You sent Yes I've been sick in a bit behind. Enter Bhavana Is any of them then available and ready for vet exam Enter You sent We sold locally so they didn't go through the website Enter You sent Roses litter goes home this month still Enter Bhavana No, i would not prefer the first litter Every Where on our Website and on the quesionnaire states the deposit is NONREFUNDABLE. It is a fee for the time we spend answering questions, doing facetime chats, pics, videos and etc. Business Response /* (1000, 16, 2022/03/07) */ ***Document Attached*** As you can see from my answer it is a Messenger conversation between myself and Case # ********: Bhavana *******. I tried to get her to make her payments as they were due so we can make delivery arrangements, we have a time schedule when payments need to be met so we can arrange flights. We charge $400 to deliver and that has to include the cost of puppy to board the plane over $100 and then my flight nanny round trip flight. we need the payments made on schedule so we can get reasonably priced flights for delivery. Bhavanna would not make her payments. I suggested she move to different litter with different timing so she could make the payment schedule.. She agreed...and then after the fact didnt. Everywhere on our site says nonrefundable payment is paying for our time to do video calls and answer questions. She also signed our questionnaire which states all disputes to be handled in Court Canyon County, State of Idaho Ive included her questionnaire in full and the part that makes the statement along with her signature.

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