Business ProfileforFrost Cutlery Company, LLC

I ordered "Christmas in a box" on November 11, 2022. The checkout process stated that it would be 3-5 business days to complete the order. Being a Friday I was surprised that UPS was going to be delivering the package on the following Tuesday, November 15, 2022. The package was never delivered. I contacted UPS to check on the package, and they informed that the package was never actually picked up from the business. I proceeded to contact Frost Cutlery directly on Tuesday November 21 to inquire. They checked on the status of my package and informed me I needed to wait until Friday until I could re-process my order or seek a refund. I then contacted Frost Cutlery Tuesday November 30 to check back in. I was not helped at first but eventually was told I would be contacted in the morning about my package. On December 1, 2022 I received a call from Lisa from Frost Cutlery informing that I must wait an additional 8 business days for UPS to conduct a lost package investigation before I can resolve the issue. UPS has already informed me that a logic scan was performed, but no UPS employee ever touched or scanned the package. With a business model that advertises 3-5 business days of processing an order to be able to some how create a UPS label and deliver the order within 3 business days and my package was lost, I see an incredible amount of lack of oversight and bad business practice.