![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEcono Lodge Riverside
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
When I spoke with a gsr I confirmed my reservation and that I was arriving at midnight. Upon arriving my reservation was cancelled as well as the room given away. My only option was to clean the dirty room they did have in order for my son to sleep. However, as seen in the video and pictures the room was terrible along with the prior guest was on their menstruation. When the AGM came in her response was well I choose to clean the room and pay. That is not ok considering I followed all necessary steps however their employees did not. I did agree to pay for the first night I have since seen they have charged me for a higher amount and stated it was nothing that could be done. Being in the industry I completely understand however, the lack of communication ended with me cleaning a room that the prior guest was unsanitary honestly is not how the hospitality industry works. The AGM did call me back to inform me housekeeping would clean a room and I could move to what I had reserved and she would compensate my first night. Which again is completely appreciated, I just don't feel the matter was handled right from the beginning and the thought of oh well you decided to clean it is beyond me. Travelling with a child from Florida to Tennessee, then to not have a room that I confirmed, cleaning a room to get my son somewhere to sleep, all dismissed. Simply with the statement well that was your choice to clean the room. Well no it was not my choice, however, I had no other option. Up until I mentioned the ownership group that I personally know that was the answer period.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.