ComplaintsforMaytag Laundry
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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My home is too small for laundry appliances, so I, like many in *********, rely on Maytag Laundromat on **** Street as it is the only facility in town. The machines are poorly maintained and most of the time the ones that are down are not labeled, so many people lose their money in them. Ms. ***** owns the car wash that is on the same property and has the same issues with maintenance. There is no contact number posted to get a refund, but people who have found a way to contact Ms. ***** say that she gets upset if she is asked for a refund. Many of us don't even bother anymore. This is a very small town and going to another laundromat or car wash out of town is difficult for many residents. It seems that Ms. ***** would maintain these facilities since she IS a business owner and so many rely on her facilities, but since she is the only game in town, she leaves the machines as they are and unmarked as "out of order" so people put their money in only to lose it. A laundromat is obviously a moneymaker, but does require the machines to be maintained and that costs the owner. However, knowing the machines don't work and collecting the money without repairing the broken machines is the same as stealing from the people who try to use them.Business response
01/25/2024
this is Mrs. ***** in responds to your letter recieve by mail . i put out order signs on machines . someone takes them off just to cause trouble. i also have a shop next door with hours posted on window. A lot of machines are self explanatory don't keep putting money in try to explain to them but they take it wrong . Then also they tell me they lost money just to get money for something else . If she will come by when I am there i will repay her .
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.