Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

United Structural Systems, LLC has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • United Structural Systems, LLC

      2111 Boat Factory Rd Pleasant View, TN 37146-8107

      BBB Accredited Business
    • United Structural Systems, LLC

      701 Murfreesboro Pike Nashville, TN 37210-4550

      BBB Accredited Business
    • United Structural Systems, LLC

      107 W Lytle St Murfreesboro, TN 37130-3607

      BBB Accredited Business
    • United Structural Systems, LLC

      1550 W McEwen Dr STE 300 # 67 Franklin, TN 37067-1770

      BBB Accredited Business
    • United Structural Systems, LLC

      1793 Fayetteville Hwy Belfast, TN 37019-2087

      BBB Accredited Business

    Business ProfileforUnited Structural Systems, LLC

    Foundation Repair
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.4/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1997

    Years in Business: 33

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company offers foundation repair, basement stabilization & waterproofing, crawl space support & encapsulation, concrete leveling, sinkhole remediation and more to customers in the Middle Tennessee, Southern Kentucky, and Northern Alabama area.

    Products & Services

    This company offers the following service and products: Foundation Repair, Basement Waterproofing, Concrete Leveling, Brick and Lintel Repair, Basement Stabilization, Crawl Space Support & Encapsulation, Sinkhole Remediation, Pier Systems

    Business Details

    This is a multi-location business.

    Find a Location

    United Structural Systems, LLC has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • United Structural Systems, LLC

        2111 Boat Factory Rd Pleasant View, TN 37146-8107

        BBB Accredited Business
      • United Structural Systems, LLC

        701 Murfreesboro Pike Nashville, TN 37210-4550

        BBB Accredited Business
      • United Structural Systems, LLC

        107 W Lytle St Murfreesboro, TN 37130-3607

        BBB Accredited Business
      • United Structural Systems, LLC

        1550 W McEwen Dr STE 300 # 67 Franklin, TN 37067-1770

        BBB Accredited Business
      • United Structural Systems, LLC

        1793 Fayetteville Hwy Belfast, TN 37019-2087

        BBB Accredited Business
      Location of This Business
      2111 Boat Factory Rd, Pleasant View, TN 37146-8107
      BBB File Opened:
      5/31/1996
      Years in Business:
      33
      Business Started:
      4/21/1991
      Business Started Locally:
      6/23/1994
      Business Incorporated:
      6/23/1994
      Accredited Since:
      2/1/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • USS
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 4:00 PM
      Business Management
      • Mr. Craig Leyers, President & CEO
      Contact Information

      Principal

      • Mr. Craig Leyers, President & CEO

      Customer Contact

      • Mr. Craig Leyers, President & CEO
      • Ms. Shannon Carter, Vice President of Customer Service
      • Ms. Valorie Buck, Marketing Coordinator
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/19/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      USS came to our house and advised us what to do. We did that and paid them over $20,000--later other cracks have developed. We have called them out because we supposedly have a warranty--but the warranty is owned by USS -- of course nothing is their fault. I feel that they did not advise ** correctly. I feel when they did not advise us and the work they did caused the areas that were not worked on cracked. I have tried numerous times to talk to USS they sent "their" warranty guy out to tell me they did nothing wrong. I wish I had look at BBB before I spent the money. I am so disappointed but even with their warranty and their commercials out they do NOT take care of their customers.
      Read More

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Connie P

      5 stars

      06/14/2024

      Maurquel M., Richard H. and Joseph R. did the work on my crawlspace. They did a great job. All were very courteous and informative. All my questions were answered with professionalism and knowledge of the product. Thank you

      United Structural Systems, LLC Response

      06/18/2024

      Thank you, ******, for the review of the work completed in your crawl space and for letting us know that Maurquel's team did a great job! We are happy to hear your questions were answered and in both a professional and knowledgable manner. Thank you for choosing USS!

      Local BBB

      BBB of Middle Tennessee

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.