ComplaintsforVolunteer State Bank
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Complaint Details
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Initial Complaint
10/09/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Stole $368 from me and refuse to do anything about it, had my account overdrafed because of it and they will not delete my account.Business response
10/20/2023
As an institution who works hard to protect the privacy of our customers, it is our practice to follow up with customers individually and through private channels as opposed to responding in public forums. We will research this claim and respond accordingly.Customer response
10/20/2023
Complaint: 20715013
I am rejecting this response because: I have already talk to the bank and nothing was done
Sincerely,
*******************************Business response
10/25/2023
**********************: In order to protect your privacy and to verify your identity, please call *************************** at ************. Thank you.Customer response
10/27/2023
Complaint: 20715013
I am rejecting this response because: Still refuse to contact the business, already did and where no help.
Sincerely,
*******************************Business response
11/01/2023
Unfortunately, due to privacy regulations, we are unable to provide any possible details that might help to resolve this matter. Since the first complaint, we have reached out to the person involved numerous times but have been unsuccessful in reaching him. ******* has he returned our calls. Without some kind of communication, we will be unable to learn more about this complaint and provide a possible resolution. We stand ready to help and look forward to talking with him at his convenience.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.