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Complaint Details
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Initial Complaint
06/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
5 star installed a 11 x 16 patio. Polymeric sand was used as an "adhesive". There is one paver absolutely disconnected. Others around the edges are lacking some of the sand they should have. I worry that they may diconnect too because of tjis.To touch some area of sand feel spongy. I just want it repair and made solid so it lasts with no issues.Business response
08/17/2022
Business Response /* (1000, 13, 2022/07/27) */ Company left note stating he will be happy to resolve all issues. Consumer Response /* (2000, 15, 2022/08/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do believe 5 star has the intentions of making things right. However at this point and until I see the finished corrections that's all I can say.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.