Business ProfileforCarl Hatcher Furniture Company

We purchased a sofa on 11-18-23. I can't tell what THEIR total was on the receipt, because the writing is so horrible on the receipt they mailed me. In my notes, however, I have that I paid $1,200 for the couch, $80 for a protection plan, & $60 for delivery and removal of the old couch. I THINK the taxes were 9.5%. It was delivered to a cabin we own in Sevierville, so my husband was there finishing the basement renovation and to accept couch, etc. I wasn't super pleased with the transaction to begin with, because I felt somewhat deceived. This was our 2nd couch purchase from this company in the last year or so. The first couch had a tag on it to imply it was clearanced, so when I called to see what my "luck" would be in finding another great deal, I was told by the sales rep (***) that they had NOTHING under $1,400. I asked for pictures, but his phone wouldn't take them, so someone else there sent them. I called that number back and the lady that picked up gladly gave me better options. That's when I found out that the first couch I had purchased was actually their "regular price". I felt deceived by that, then by the fact *** said they did NOT have anything under $1,400, so twice in a row I started feeling not great about the purchase. It's a rental cabin though, and I just needed to get a couch in and be done. They delivered the couch on Nov. 30 and put a good sized indent into our tongue and groove wood wall while removing the old couch before deciding to cut it up, which they left a mess for my husband to clean. I tried calling the owner twice. I was told he would for sure be in the next day, the ENTIRE day. I fractured my spine in 2 places, which is why my husband was there instead of myself, so I told *** that I had very little time during the day that I wasn't extremely sick. I called at 2:43 because I was in a great deal of pain, and was told the owner was not there. I told *** if this was not solved by Monday, I would take further action.