Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We built a new house in Kodak Tn, Blalock Ready Mix was hired by East Tennessee builders, Lee Shelton to pour the concrete for both our garages, attached garage 980 square feet and detached garage 1376 square feet. The floor was covered during construction, when the cover was removed the concrete had started to show spider webs in both garages in the concrete. We contacted the building Lee Shelton and was told that it was bad concrete from Blalock Ready Mix. My husband contacted Blalock Ready Mix and came out to our house twice 5/32021 & again on 6/3/2021 and stated that we did have i big issues but never offered to address the issue. did leave a concrete mix detailing what was poured. According the the mix, to much water was added to the concrete at the site when it was poured. We received 2 estimated to have the spider web covered up, 10 year warranty $11,191 with Premier Industrial Flooring and $20,961 with WOW My Garage 20 year warranty.Business response
12/13/2021
Business Response /* (1000, 5, 2021/11/10) */ This concrete was supplied in June 2019, and we were not notified of any issues until May 2021. We contend that the issues with the slabs are finishing issues caused by excess water added to the mix and the slab surface at the jobsite. Our batch reports indicate that all loads delivered to this site were well within quality tolerances, and we had no other issues reported with materials on these days. While we can control the quality of the concrete as produced at our plants, we cannot control what is done to the product once it is delivered to the jobsite. We feel that this is a workmanship issue that should be settled between the owner and contractor. Consumer Response /* (3000, 7, 2021/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) We understand the response but we have been told by multiple people in the area, that there are a lot of known issue with Blalock concrete but since the Company is so big know one is willing to file a complaint. We would like Blalock to accept 1/2 responsibility and East Tennessee Builders, Lee Shelton to accept 1/2 since they are point fingers at each other. If need be I will file a BBB complain against East Tennessee Builders, Lee Shelton, 3005 Thorn Drive Dandridge Tn 37725. Email [email protected]. We have spoken with Lee Shelton multiple times about the concrete issue and continues to points the issue to Blalock concrete. We would like each company to pay half of the lowest estimate of $11,191.00. Please let me know if I need to file a new complaint against East Tn Builders. Thank You Business Response /* (4000, 9, 2021/11/22) */ We contest the claim that there "are a lot of known issues" with our product. We do extensive quality control testing by industry standards on both our concrete and ingredients. However, we cannot control how the product is treated once it is delivered to the job site, and we cannot guarantee that the mix will perform once water is added to the mix and the surface by finishers or contractors. This is clearly outlined on our delivery tickets in multiple locations. However, we also recognize that the other party involved here, the homeowner, is also not at fault for the quality of the finished product they received from the contractor. Therefore, we are willing to pay the homeowner $5,595.50 to help alleviate the problem in exchange for the homeowner agreeing to hold Blalock Lumber Company, dba Blalock Ready Mix harmless from future claims related to this pour or the repairs applied from this point forward. Consumer Response /* (2000, 11, 2021/11/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) We accept Blalocks response to our claims. Therefore, they will pay us, the homeowner $5,595.50 to help alleviate the problem in exchange that we, the homeowner agree not to hold Blalock Lumber Company, dba Blalock Ready Mix harmless from future claims related to this pour or the repairs applied from this point forward. We will continue to pursue East Tennessee Builders, Lee Shelton for the other half of the cost to alleviate the problem with our garage floors.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.