ComplaintsforGreen Thumbs Garden
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I will send an email thread if I can to this email. I am sure the BBB is familiar with this organization. I ordered five trees back in winter. Two sour cherries, two bareroot pawpaws and a peach. I spent over $175. None of the trees made it. One of my cherries and the two pawpaws didnt have a chance-I think DOA. I requested a refund in spring or new trees being shipped. This was a months long ordeal. Bre S was my contact. Finally she said for $7.99 shed send replacement trees. I am still waiting! Not only did I get charged for dead trees I got docked for an additional $7.99. I was told the trees would go out in a week or two when the weather cleared. When I inquired I was told to be patient. Then when I emailed and said I just want my money back she said no refunds and that I would get a fall or spring shipment. I am beyond irate and I think there should be some recourse to getting refunded. I have been dealing with this for four months and have been given the run around! This company is extremely unprofessional and if you are going to charge me for replacement trees and tell me that they will be shipped then ship them! How can a company just keep my money like this? I would like a full refund of ALL my money! And I do apologize. I am sending screen shots of the emails from my phone. For some reason I cant send them from my phone to your website. But all emails are Time stamped/dated. You will see where *** had to contact numerous times to get responses, I was put off, promised shipments etc.Customer response
08/11/2024
I have not heard from this company and each time Ive tried reaching out I have not heard in a timely fashion, if at all. It was only by reading others complaints against this very company on your website that I finally filed a complaint. All other complaints sound just like mine and I believe something needs done!Initial Complaint
07/04/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased online for Mock Orange **** on 6/21/24 , they took money but no shippment for item was sent (theft) No response when request for refund made.Initial Complaint
06/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order for a weeping white birch TREE on May 28th 2024 and it was confirmed I have all of the paper work on this paid for order.It was confirmed by the nursery and the initial confirmation indicated 5-7 business days to ship. It is now 6/17/24 and I still have not received my paid for white weeping birch tree After several attempts/phone calls to talk to a representative who works at the nursery re the non-delivery of my order as well as several emails to them They NEVER ANSWER THEIR PHONE I have called several times left several messages over the weeks and NEVER EVER RECEIVED A RETURN CALL I have sent several e-mails and finally after weeks received a response from a person identifying themselves as "Bre" stating my tree was being shipped finally on June 7th... it is now the 17th and STILL NO TREE DELIVERED Nor a shipping confirmation I tried to e-mail and telephone Bre again or anyone there who might answer the phone THEY NEVER EVER ANSWER THEIR PHONE IT APPEARS THAT THEY ARE INTERNET CROOKS RUNNING A CROOKED BUSINESS I want my Tree that I paid for delivered to me NOW and in good condition NOW!!Customer response
06/29/2024
I have requested a refund and they are totally ignoring me... they are thieves. They cannot be allowed to just ignore the BBB and the consumer they are stealing money from. Please do all you can to get a response out of them.
Thank you for your help it is deeply appreciated.
Initial Complaint
06/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered 2 paw paw trees (order #***** in late February and requested late April early May shipping. When I had not received word it had shipped I emailed on May 7th asking when the trees would be shipped and was advised by Bre that they would be shipped that week. When I didnt receive an email or the trees by May 21st I emailed again and no response. Emailed again June 2nd again no response. At this point I would like either a refund or trees to be shipped immediately. But from reading reviews online it looks like neither is likely from this company.Initial Complaint
06/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on 4/26/24 for four plants totaling $85.94. Shipping was said to be 5-7 days, with it possibly taking longer due to a busy spring season. *** followed up several times regarding my order with no response. It has been over a month now with no response, and I want to be refunded for my entire order.Initial Complaint
05/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 4/24/24 I placed an order promising 5 to 7 day shipping and received an order confirmation and order number *****. On 5/13 I sent an email asking for an update and received a response from "Bre" stating my order would be shipped that week. I still have nothing - no notification it has shipped nor items. I want a full refund. They don't get to keep 10 percent - they caused the problem, they get to eat it.Initial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Placed an order on April 26, 2024 and have not received my order. I've reached out twice in the last several weeks. First response on May 8 was: "****, We do apologize for the delay. We have had some nasty storms and it has held us up a little in the shipping department.. If your order doesn't ship this week it will first thing next week." I got no response to my second email sent on May 16. I want a FULL refund as they are obviously not going to send me the products I ordered.Initial Complaint
05/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with Green Thumbs Garden on 4/16/24, order #*****. I still have not received the order despite that the confirmation email said it would ship in 5-7 business days. It's been almost 6 weeks!I reached out by email on both 4/30 and 5/6 with no response until 5/8. We were told the order was going to ship that week but it didn't "ship" until 5/15. It was not even picked up from the facility until the following week and still shows that it is in ********* where the Green Thumbs Garden is located. It is now 5/22.The order consists of bare root plants which cannot sit in a box for weeks. I would like to be refunded asap. I have requested this twice with no response.Initial Complaint
05/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order # ***** Date 3/26/2024 Ordered 1 mock orange 8.99; 2 CC dogwood *****, total price = ***** Received partial order 4/20/2024 of 1 mock orange. I immediately emailed the company to inform them I had only received part of the order and inquired about when the other 2 trees would be shipped. ********* replied rather quickly to my email, asking if I had removed all the paper and packaging to see if the plants were stuck together. I knew I should have taken photos, it would be almost impossible to miss 2 trees in the package. I replied to ********* that I removed everything and only 1 mock orange was sent. No response for 2 days, On April 22, *** responded, "I will get those out". I kindly replied back to inquire when they would actually be shipped, like a shipping update/notice. The request is realistic as almost all businesses provide shipping notices. I sent a follow up email on 4/27/2024, 3 days after the last contact, and 31 days after the initial confirmation of my order. On April 30, 2024, I received an email from Bre stating, "they are pulling your order now." And yet, 10 days later, no trees, and no actual shipping confirmation. I believe I'm getting placated with empty promises and will never receive my order or a refund.Initial Complaint
05/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We placed a order for 20 Privet Hedge on April; 14th 2024 for the amount of $113.97. we recieved a order number shortly after but have since heard nothing. We have sent E-Mails asking about our order with no reply we also have tried calling for days with no answer or anyway to leave a message either. we would like a full refund for the $113.97 and will do buisness elsewhere. Very poor customer service
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Customer Complaints Summary
33 total complaints in the last 3 years.
21 complaints closed in the last 12 months.