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Customer ReviewsforContour Aviation
8 Customer Reviews
- Date
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Review from Unsatisfied C
1 star08/04/2024
Our luggage and its contents were water damaged because they were loaded in a storm and the luggage sat in the rain uncovered. Additionally, one of our suitcases fell from the conveyor belt into a water puddle. I tried to report the incident within their 4-hour window to file a damage complaint, but there was no one working at the airport where we deboarded that could take my complaint so the next day when I was able to talk to someone they said I was outside of the window to file a complaint and their decision was final. They will not compensate me for the damages.Contour Aviation Response
08/06/2024
Per our Contract of Carriage, passengers have up to 4 hours to file a damaged claim in person. Contour is also not responsible for water damage due to an act of god/nature. Passengers agree to our terms and conditions upon the purchase of their tickets.Review from DeVante P
1 star04/18/2024
TERRIBLE!! Our original flight leaving at 955a was pushed back twice, adding 9 hours of sitting at the airport. then they allowed the flight scheduled after our original departure to take our plane, and cancelled our flight. There were no representatives available to help remedy the situation at the airport, this was completely Unacceptable. The delays and cancellations are a common pattern with this airline, I would definitely not recommend using this airline by any means!Contour Aviation Response
04/19/2024
We sincerely apologize for the inconvenience and frustration you experienced during your recent travels with Contour Airlines. Your satisfaction is of utmost importance to us, and we regret any disruption to your travel plans. The flight was delayed for 6.5 hours due to maintenance and was ultimately canceled. We understand the impact that travel disruptions can have, and we want to assure you that we are taking steps to prevent similar incidents in the future. You may email us at [email protected] for further assistance. Your feedback is invaluable to us, and we appreciate your understanding as we work to improve our services. We look forward to the opportunity to serve you better on your next journey with Contour Airlines.Review from Jeffrey A
1 star03/06/2024
Horrible!!! Contour is the only airline servicing Macon GA. The airline is habitually delayed for hours on end, and finally, after waiting for any information, it is canceled. I must travel from Macon weekly and must drive 2 hours to Atlanta to fly because it is a gamble to choose Contour. This area needs a more reliable airline.Contour Aviation Response
03/08/2024
We sincerely apologize for the inconvenience and frustration you experienced during your recent travels with Contour Airlines. Your satisfaction is of utmost importance to us, and we regret any disruption to your travel plans. We understand the impact that travel disruptions can have, and we want to assure you that we are taking steps to prevent similar incidents in the future. Your feedback is invaluable to us, and we appreciate your understanding as we work to improve our services.Review from Angela T
1 star01/25/2024
Worst airlines, we have ever experienced! We were stuck at the Dallas Fort Worth airport for 13 hours with no communication, no representative to give us any information on what was going on with our flight that kept being delayed (4 times) until the flight was canceled at 5pm. Finally, a manager with Contour Airlines his name was Angel came around giving us some hope that he would book us on ******** ********… We waited hours to hear back from this manager and he never came back to where we were waiting at gate D5. We finally had to go search for someone to help us at ******** ******** first they were going to charge us. However, we pointed out to please contact this contour airlines manager named Angel because he was supposed to help us get on a flight to Nashville. Finally, after 13 hours of this nightmare, we were able to fly out at 9:45 PM arriving in Nashville at 11:15PM! We will never fly on Contour Airlines again and my recommendation would be don’t waste your time or money with Contour Airlines!Contour Aviation Response
03/08/2024
We sincerely apologize for the inconvenience and frustration you experienced during your recent travels with Contour Airlines. Your satisfaction is of utmost importance to us, and we regret any disruption to your travel plans. Flight 3552 was delayed due to maintenance. Delay notifications were sent via text and email. At 4:55 pm per your request to our agents in the airport, you were accommodated to the next available flight on ******** ******** to Nashville departing at 9:30 pm. At any time during a delay, if you wish to request alternate options you may request this from the airport staff or our customer care team at 888-332-6686 to better assist you. It is not our intent to cause disruptions to our passenger's travel. Once again, we apologize for any inconvenience caused, and we look forward to the opportunity to serve you better on your next journey with Contour Airlines.Review from donna s
1 star07/10/2023
Spent gas and time today only for them to cancel after 4.5 hours waiting and for them to not even accommodate there error and than expect us to take time off work to do it again tomorrow on our dime!! Lost wages, lost time... it's a sad airline Contour Airlines. Back today for a rescheduled 9:39 flight and it's projected to be 12:30 pm. Asked for food voucher and was informed I could email request. Who's feeding her today people, now? On hold for over an hour, so far. They told me we're waiting for the same broke plane from yesterday, like they only have one plane?? They just stated that the 1:30 flight is full so we won't be on that one either. So now the tally with food, gas, parking, and lost wages ( we scheduled on a Sunday as to not miss work) because now it's a work day!! 360.00 total!! And they refused to accommodate anything. TERRIBLE AIRLINE- flying to St. George at Cedar city if you can on a different airline.Review from Ye L
2 stars06/04/2023
I flew with Contour for the first time from BNA to DFW on June 1. Their agent showed up at the counter 1.5 hours (instead of 2 hours) earlier than the scheduled flight time. Then my flights got pushed back a couple of times for "maintenance issues". Eventually, I arrived at DFW about 1.5 hours late. The agents were chatting and laughing and do not appear to be very professional. Since the flights do not show up on the airport monitor, I felt like I was in dark, not knowing what will happen next. I am having doubts about booking with them again.Review from Joy A
1 star03/23/2023
Our 11:15 a.m. flight from Nashville on 3/20/2023 was delayed numerous times. It was cancelled around 4p.m and we were switched to another flight that was to leave at 6p.m. However, that flight was bumped, as the plane that had arrived and was to go on to our destination at 6:00 p.m was commandeered and re-routed to another city. I guess Contour felt it was more important to keep another flight over accommodating passengers from two different flights to our destination. They bumped the second flight to our town to 10:00 p.m. hoping the plane with mechanical issues would be fixed by then. The plane was not fixed and both flights to my destination were cancelled. What is worse, is that we spoke to a gentleman in the terminal that had been trying to get to our destination as well. He had been delayed, bumped, and cancelled for three days. We ultimately rebooked with ********* to get to an airport 2 hours from our original destination. Not only are we out the higher price paid for a last-minute ticket, and other travel expenses to make that flight, we have yet to get confirmation of our refund. The terminal agent stated she requested but emails to customer service have been fruitless. When we called customer service, we were told they only handle new reservations.Review from Michael H
1 star03/04/2023
Contour cancelled out flight without any notice as we sat at the gate waiting. They lost our luggage for 7 days but stated they would reimburse $75 per day per bag. We were out of town for 10 days and had to purchase clothes. We submitted our claim and receipts for less than the amount they committed to but denied the claim stating the airport lost our luggage. We checked our bags with contour employees. Horrible service and empty promises to correct. We spent hours over 10 days on the phone trying to find out bags then get reimbursed. Will never fly this airline.
Customer Review Rating
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