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ComplaintsforCute cuts
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Complaint Details
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Initial Complaint
01/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Got hair dyed on 12-31-21. I showed a picture of what I wanted and specifically said I do not want any hot pink. Stylist did exactly what I asked not to do, did not follow right procedures (using foils, doing roots last, put color on dry hair, etc.) charged $300 and it was not a good job at all. I came back 3 days later to try and get a refund as it had faded already and wasn't the color I wanted to begin with. She refused a refund, offered to put more color on instead. I said why would I let you do my hair again if you didn't do what I asked the first time and it faded after 3 days. I said so you're not going to do anything to resolve this I will even take a partial refund. She said no I can't give you any money back. You were happy when you left right? I said no it's not the color I wanted and it's not even all the same color. She said sorry there's nothing I can do. So basically I wasted $300 for a service I didn't even get. One of the photos is the color I showed her I wanted and she said well if you get a light color it faded very fast. The other photos are my results
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.