Business ProfileforMartin Heating, Cooling & Plumbing, LLC

I purchased a new Tank less water heater and installed in 2019 by Martin plumbing in ******, **. and this unit cost me $4800.00. The unit was installed outside my house which was recommended by Martin plumbing. This was questioned by me that why this unit would be installed outside and not inside my house. The first week after installed the unit froze up and Martin plumbing was called to fix the problem which still exists. The install was not done properly and Martin had to put heating tape on the incoming water pipe and the issues kept happening.This last situation when freezing occurred was December 22, 2022 and when I called Martin plumbing who installed this unit I was told that the warranty was no longer active. I explained that this problem needed to be resolved and they acted like it was not their problem and could care less about my issues. They also left me hanging without hot water in my home for days. They told me that they would not be able to come out until sometime next week which was 4 or 5 days and that was unacceptable. This also never happened and today is December 26, 2022 and I have not been contacted. I explained that Martin plumbing had assured me that there would be no issues with this unit installed outside my house. I have spent over $2000.00in the past few years and every time the unit would freeze up I had to pay a plumber $350.00 or more to fix the problem. I have contacted Martin plumbing on Friday December 23, 2022 and had to leave a message. I wanted someone to contact me back about what they were going to do since I was not happy and have never been happy with this water heater and nobody has made an effort to get back to me. I want this unit put inside my house like it should have been in the first place, or refund me the full amount of this unit $4800.00.