3 Customer Reviews
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Review from Dale C
1 star06/21/2024
**** * in Hendersonville, TN Turf Masters won't come and treat the weeds in my yard. I have to call and call and call, and they will treat for them once a year, maybe. They are supposed to treat the weeds with each lawn care treatment, but they don't. I called and they said they would send someone out in 5-7 business days. Now it's been 8 business days. I called and they said they would call me back that day. They didn't. I called at the end of the day and they said they would put me on priority, whatever that means since we're coming up on 2 weeks. They said they would get Logan. I'm not going to hold my breath. I agree with ******** * below when she complains about them fertilizing, but they don't do weed control.Review from James N
1 star05/30/2024
I had Turf Masters last year, but I did not want treatment early this year. Turf Masters said they treated our yard this year, but I never asked them to do it. Turf Masters sent me many emails since last fall, and I never responded that I wanted treatment. They went ahead and treated my yard this year. I planted new grass this year that was damaged by their treatment, so I had to put down more seeds. They sent me a bill for $168, which I told them I did not want. They sent the bill to collections. They have shoddy business tactics, so don't start with them.Review from Patricia J
1 star03/21/2022
I have used Turf Master's for about 6 years. In 2021 my lawn started getting wild violets, a weed Turf Master's apparently doesn't control. I complained to the main office and then was referred to the local office. See below.
This is Mark with Turf Master Lawn Care I'm one of the Filed Managers here in the Spring Hill Office. I wanted to reach out about the weed pictures you sent in. I know that you are concerned and understandably, especially having to pay for a lawn service that is supposed to take care of things like that. I wish I could give you the answer that you want but unfortunately the weed is called a wild violet. It is very hard to kill. as it's structure of leaf is very waxy and doesn't uptake herbicides will as our treatments may cause it damage but will not kill it. The only options are to spray them with round-up and or pull them out by hand. Both of theses methods are something you can do but both will also take time and patients. I sorry for the inconvenience but I assure you no other company can kill them either as it's just that hearty of a weed. If they tell you they can it's a fictitious tale to get your business. I can ride by and look at your property and give you pointers to help take care of them based on the layout of your lawn but again I'm sorry that's about all we can do from our end. Please let me know if I can help any further. Thanks and have a great day.
Mark H********
Nashville Field Manage
Turf Masters Lawn Care
Office: 888-xxx-xxxx
Cell: *******-xxxx
Turf Masters did give me one free treatment and then I cancelled their service. My question to everyone reading this is, where did the weed come from? Did Turf Masters really treat my lawn for weed control? I do not recommend.
Turf Masters Lawn Care, Inc. Response
03/25/2022
Our Branch Manager, Brook B******* has made several attempts to reach out to Ms.********* this week to discuss and address her lawn concerns. Our goal is to discuss and satisfy her concerns regarding Wild Violets or any other concern regarding the lawn. Wild Violet is a weed that has a very waxy leaf surface and very difficult to control because of this. Weed control is part of our program and continued control is necessary again because weeds seeds are in the soil and do blow in from other areas. If there are any additional or further questions, please call (888) 924-8873.
Thank you,
Jim B*****
Turf Masters Lawn CareCustomer Response
04/04/2022
Not several attempts but one call and person left a message. I have an answering machine so I know there was one call.
If Turf Masters was concerned about keeping my business they had months to do it, and I have the emails back and forth.
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