Business ProfileforServpro of Hamblin and Grainger Co

The entire lower level (2 garages and 2 sections of rooms behind the garages) of my home flooded due to the rain storm on July 3rd. ServPro came out and gave a self-pay quote of $8250 for the entire lower level for 4 days of drying time. The drying and dehumidifiers were set up in the back half of the lower level, but not in the garages because they ran out of equipment. I was told they would move them over when the other section was done. Problem #1: the units in 3 sections stopped working for 30 hours due to an electrical issue (house). This was not caught by ServPro because they did not come out on that 2nd day like I was told they would. After I called, they came and rerouted the units. Problem #2: On day 4, the areas were finished and they moved 4 units into 1 garage and none into the other. Those units ran for only 1 day. Problem #3: My credit card was charged for the full amount without notification to me or an invoice for the work done. My position: The quote was for the entire lower level to receive 4 days of drying, but this did not happen. 1 garage was not done at all, 1 garage had only 1 day, and one whole section had 3 days. I asked that the charges be reduced to cover what work was actually done. ServPro refused and said I was lucky that they did not charge me the insurance price which was higher than self-pay. They refused to address that the work that quoted to be done was indeed not done and relied solely on the idea that it was still less than the insurance price. ServPro is charging me for work that was not done. This is non-performance, faulty performance and breach of contract not to mention just bad behavior.