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Find a Location

Precision Roofing & Construction LLC has 1 locations, listed below.

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    Business ProfileforPrecision Roofing & Construction LLC

    Home Improvement
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/23/2020

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    Thompsons Station, TN 37179-5100
    BBB File Opened:
    1/16/2020
    Years in Business:
    6
    Business Started:
    8/1/2018
    Business Incorporated:
    8/24/2018
    Accredited Since:
    3/23/2020
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jason B Shepherd, Owner
    Contact Information

    Principal

    • Mr. Jason B Shepherd, Owner

    Customer Contact

    • Mr. Jason B Shepherd, Owner

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Date of service approximately 11 and 12Apr2023. During the installation of a new roof damage was done to my ceiling. During the installation I called *********************** and complained of the extreme shaking of the house as they sounded as if they were about to fall through the ceiling during installation. She joked this was normal and not to be concerned. Several cracked places in the ceiling drywall resulted in the workers slamming ***** of shingles down on my roof frame as I witnessed them doing this. They even caused a light fixture to fall from the ceiling and break which she did pay for the replacement of the light fixture. I want the company to repair the damaged ceiling in my house. The roof rafters also need to be inspected by an outside home inspector to check for any damage that *** have been caused by the roof installation. I have reached out to ************************* who was the person who sold me the roof at this company several times. The first time I spoke to her about this was around 01May2023., she tried to say this was normal house settling and they were not responsible. I sent her pictures of the damage and I insisted it was not a result of normal house settling. She said that she is very busy and when she has the time and up my way of the country she would come by and take a look at the damage. I have tried calling ****** and left several texts since then and she only returned 1 text around 09May2023 saying she will not forget me. Since that time I have called and left a few voicemail messages and texts without any response. I am asking this to be looked into by BBB.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sam E

    1 star

    02/26/2024

    In December, I hired Precision Roofing to roof my garage. The first thing Denise said to me was "we may not have the best reviews, but..." That should've been a sign. There's a lot of nuance to the story but here's what I can fit in 2000 characters: Denise told me the building's framing was incorrect and she couldn't warranty it unless it was fixed. She said she would get "her guys" to do it for cheap, suggesting these were employees of Precision. She told me it would cost $3,700. I repeatedly asked for a written quote for that number, both verbally and in writing, which she repeatedly declined to provide. Less than an hour after the work was complete, she followed up asking for a check for $7,500. I told her this is not the number she originally provided and she bizarrely blamed the framers even though she was the one who gave me that number. She told me she'd take care of it. After some confusing back and forth, I reached out to the framers directly only to learn that she had been telling ME she'd get them to pay all while telling THEM she'd get me to pay. At this point it was obvious she was misleading both myself and her vendors (an entirely separate contractor she hired while telling me they worked for her) so I asked for her email to put us all on one communication. She gave me a fake email. Til that point she hadn't owned a single mistake she'd made so I asked that we chalk it up to confusion and split the difference 3 ways. She refused. I split the difference 2 ways with the framers. I told her her business practices were extremely misleading and I was going to report to the BBB. She BEGGED me not to citing how much it would hurt her business. I said fine, and moved on. Then, I reached out several weeks later, asking for the warranty information. Then I reached out again. And again. No answer. So here I am. My guess is they don't actually warranty their work so if you're reading this, think twice before using Precision.

    Local BBB

    BBB of Middle Tennessee

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