ComplaintsforDavid's Diesel and Equipment Repair
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Complaint Details
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Initial Complaint
10/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
, I spoke to the owner on the phone and he told me to bring in the truck for a diagnostic to review it more, but he mentioned it sounded like a easy fix and he could make repairs fast, after bringing in the truck for service he called me and told me the code off the truck was saying there was fuel in the gas tank, I asked him if he is 100% sure, he said yes that he can fix my truck and have it up and running within 1-2 hours. I said okay and gave him my information to start the repairs on the truck, about 4 hours later he calls me saying he completed draining all the fuel tanks, flushed all the old fuel out the system and added new fuel with new filters and that he was going to charge my card so I said okay, earlier before we agree on nothing more then $500, later he proceeds to charge me over that amount. Then he calls me about 30 minutes later saying my truck isn't working and that I needed to bring it to an actual freightliner dealership and had me tow it out of his shop because the truck wasn't working. Later that day when it arrived at *************************** in Covert City, they gave me a report saying the tanks were filled with water and coolant, the filters were not new and they didn't see any repairs or fuel drain from the truck which apparently David's Diesel & Equipment charged me for. So, freightliner has to redo everything, drain and clean the fuel tanks again, change the filters again and do treatment to it. David's Diesel & Equipment gave me the wrong diagnostic information, charged me for work that was never done to the truck and had wrong diagnostics, and had me tow the truck out of their repair shop for false information
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.