ComplaintsforCar Mart
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Someone from there is selling off titles of other people and selling the car in a different state! I just experienced trying to buy a car and the titles were someone elses and not the person trying to sale the carBusiness response
08/15/2024
I will need more information about your experience here at CarMart in *************. Every customer who makes contact to purchase a vehicle from our dealership goes into a ***************************** system where records are kept for many different reasons, including a complaint, such as this. Taking it a step further, anyone who has actually purchased a vehicle, whether it be through cash or credit, will remain in our ***************** System for years and both digital and paper records would be kept. I have no record on this person, the phone number associated with them or anything that can help me try to understand what they might be dealing with. Our titles are only released in accordance to law. I can only assume that there has been a customer who purchased a vehicle from us from out of state and never registered the vehicle. If they never registered the vehicle, they did not do their part to legally take full ownership of the vehicle and the person who is making the complaint is dealing with a difficulty caused by the individual they are trying to purchase the vehicle from. If you could provide me with the *** of the vehicle in question, I can look further into this and help give some guidance as to what needs to be done to complete the purchase. Also, please check to make sure that you are looking at the correct CarMart. Let me know how I can help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.