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Review from Kelly J
1 star01/14/2024
I had them come out to service my 2 units. The newer one they installed had a bad part. I asked Logan how much that would cost. He said " Nothing it's under warranty. It took 3 months to find the part. Their office called and asked me if I still wanted it. I said yes. Never said a price. I'm still thinking it's under warranty. They install it. I get a bill for 950.00. So I call and ask the receptionist about it and she said she would ask the owner and get right back to me. Never heard from her. Another office worker keeps sending me an invoice. I texted her that I wasn't paying until I spoke with the owner. She said he would call me 830 Friday morning. I said thank you. He never called. Just got another invoice via text today Sunday. It seems as if this company has gotten to big for their britches. The crappy way they treat a long time customers will eventually catch up with them. It's now about principle not the money. I would have paid them promptly if someone could have just picked up the phone and said hey I'm sorry the tech mis-spoke. It's not under warranty. But instead they have given me the run around. I have a 823 credit score so I pay my bills. It's no longer about the money...
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