ComplaintsforMorgans Pet Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2021
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We live in******** and we contracted to purchase a golden retriever puppy from a breeder in *********. The total for the puppy per the contract would be $**** for delivery to our home. We put down $**** deposit (via apple pay) on October 13, 2021. On Oct 16, 2021 I received an email from Pet ******* saying we need to put down money on crate anywhere from $**** to $**** (which the email said is 95% refundable once we get the puppy). The cost of a crate was not listed in the contract at all and in fact says "Buyer is to take care of the extra $0 for home delivery". I contacted the breeder and said I would like to cancel the contract and would like a refund. To date I have not received a refund.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.