Business ProfileforChoate Engineering Performance

We (Diesel Pickup Pros) installed a Choate Performance Engine in a customer vehicle. The engine failed in spite of routine maintenance being performed. The engine was within the warranty time period. We did as Choate requested and shipped the engine to them. They determined that the maintenance was not performed regularly enough based on the hours the engine was used not the mileage. They determined that the customer would have to pay to have the engine remanufactured. The customer did so. Even though there is not an hourly maintenance interval stated in the warranty requirements. After the engine was received and reinstalled we began the break-in procedure requested by Choate. At this point we found that the oil pan was damaged. Repair for this is 12 hours. The oil pan was undamaged when we sent the motor to Choate. Choate is refusing to pay labor to change the oil pan. Just as they refused to pay for repairs to the engine that was still well in the warranty period. It is in our opinion that Choate does not stand behind their warranty in any form. First refusing to repair a warrantied motor and then refusing to take responsibility for a damaged oil pan. When contacted Choate's representative claims that all decisions run through Chaz. Chaz is nearly impossible to reach. He never returns calls. In the rare instance he makes it onto the call he puts the decision off saying he has to look into the claim. And then doesn't bother to reach back out. He has his intermediary call. This way he can avoid a discussion when his solution is not acceptable.