Business ProfileforHawkins' Air Conditioning & Refrigeration Inc.

This summer my AC was making a clicking noise so I called Hawkins Air Conditioning. The reason why we called them was because the previous owner of my house seemed to use Hawkins and I thought they would be familiar with my AC unit. 1st Visit: They installed a new part. This did not fix the clicking noise. 2nd Visit: They said I have to buy a new thermostat. I use nest thermostat. I offered to buy it from Lowe's but they refused and checked price in their system. The price they gave me for the thermostat was twice more than Lowe's. He explained that thermostat they buy is "special" I told him we have already spent $500, and cannot spend another $500 for a thermostat. I asked him to leave my house because every minutes he spend my house will cost me. I talked to my husband about the situation. He called the owner and the owner agreed that they would not charge us for the part they installed. My husband received a phone call from the business (I believe it was the owner's wife) and was very rude to him. She said they will come to our house and remove the new part they installed. We received 1. Invoice with all labor and a new part 2. Invoice with all labor only, without the new part We paid the send invoice without the new part. Then we received another invoice with a comment "Good luck with your Lowe's T-stat" and a note that no one in the office agreed to not charge for the part. My husband and I cannot handle them anymore especially with a rude phone call and rude comments on the invoice and note.