ComplaintsforJerry's Automotive
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Complaint Details
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Initial Complaint
03/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I got an estimate from *****'s auto parts the week before March 7. I paid 90.00 for it and was assured that money would come off the price of the repair. I told him I was going to order my own parts drive train and power steering pressure hose and he gave me a labor charge to install them of 450.00 flat. I turned my car in on Tuesday the 8th. He calls to tell me the car is ready but the power steering pressure hose is the wrong part. I told him I would order the right part and he told me it would be an additional 150.00 labor for putting the part in. I disagreed with him in the shop. He started raising his voice to me when I told him he was breaking his word.Then he said he should have charged me 600.00 for the rack and pinion and I told him I wouldn't have paid that price.He didn't take my estimate off my labor price cause he said I bought my own parts .No mention about this before.and charged me 450.00 for the drive train install only. I do not see where a mistake in a part should cost a customer150.00 more when he agreed to do the total job for 450.00. I feel very taken advantage of and cheated. Unless something is done to rectify this situation I will not be a customer here anymore and will discourage others from using him too.. He left me driving around a leaky pressure hose which is dangerous all because he wanted to price gouge meBusiness response
04/11/2022
Business Response /* (1000, 7, 2022/04/01) */ "This complaint is one big lie, I don't have any goggle complaints and my business has been open for more than 20 years and my work speaks for itself." Consumer Response /* (3000, 10, 2022/04/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This man doesn't respect his customers particularly women. I have ninety year old lady friend whom he price gouged as well who had to live on beans all month. Her name is Mary.I do not accept his response. He made the job seem like a deal and then broke his word and left my auto unfinished and leaking. Takes no pride in his promise or customer satisfaction and you do too have Google remarks cause me and my friend Mary posted them. Customer beware. What a schiester.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.