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            Business ProfileCrunch Fitness

            Fitness Center

            Contact Information

            4709 S 14th St

            Abilene, TX 79605-4732

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            Visit Website
            (325) 899-4242

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            4709 S 14th St, Abilene, TX 79605-4732
            BBB File Opened:
            8/28/2018
            Years in Business:
            5
            Business Started:
            8/28/2018
            Number of Employees:
            25
            Contact Information

            Customer Contact

            • Mr. Brian Hibbard
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Need to get in shape? BBB has tips for joining a gym

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/03/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I have been trying for three months to cancel this gym membership and it is impossible. I signed up all online without ever stepping foot in the gym and in order to cancel you have to be in the gym and have a zero-due balance. After I came in to cancel they couldn't and now they are still charging me so now I have a past-due balance. I hav4 called and emailed their customer service asking for them to cancel it. They keep charging me but ive closed the bank account they refused to stop billing. Now when i try to cancel they say they will not unless i pay over two hundred dollars. I will not pay fees that I do not owe just so I can cancel. I called the ###-###-#### which is in INDIA and no matter who I spoke to they can not help me get this membership canceled. No matter what I do they will keep billing me until I pay them over two hundred dollars. I want them to cancel my membership and zero my balance to when I can prove I've been trying to cancel it and they refuse.
            Read 2 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Orlando G

            05/21/2024

            The gym According to Noel the manager " Its the Wild West" The gym is filty they do not sweep daily the bathrooms are not cared for with trash and urinals with yellow piss all over it. The sauna is missing wooden planks with them looking like mold from the sweat sitting on the planks and not being pressured washed. equipment is always broken and they take months to fix the problem. People vaping and hoarse playing and Manager Noel said "did any one get hurt" when I confronted him about teens running around with a water gun squirrting his friends. The woman's restroom According toy wife is nasty feces on the stalls and toilets electric dryer hanging off the wall with the cords exposed. I asked for corporate but was said it's a franchise and manager handles all complaints.
            Read 1 More Customer Review

            Local BBB

            BBB of Abilene

            More Info on Local BBB

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