ComplaintsforAbilene Foundation Repair
Foundation Contractors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
House unlevel, cracks inside house, around all windows, doors, corner of house. Cracks in every room inside houseInitial Complaint
03/31/2023
- Complaint Type:
- Customer Service Issues
- Status:
- BBB unable to locate business
We have been trying to get ABF to work on the foundation of a house we bought two years ago. They came out once and left saying they couldn’t finish. I have called them over 25 times trying to get them back out. He came out and took a survey and we haven’t heard from them since. We have a warranty on the foundation and they appear to be refusing to honor it. I just want them to come out and adjust the foundation like they said they would.Initial Complaint
03/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Lifetime Warranty on Home: Abilene Foundation Repair, 2400 Oak Street, Abilene TX, came to my home for a Lifetime Warranty inspection that I have with them in November 2021 and was to come back for needed repairs. I spoke to them several times again in 2022; March, August and the last time was November, all verbally on the phone. I have been trying to contact them now and finally called the BBB to assist since the company was a member there and was told they have closed down. I received no phone call from them or anything by mail as a customer saying they were closing down. Thousands of dollars have been spent with a lifetime warranty on my home...now what do I do? Does the warranty just become void after all this money spent??Initial Complaint
02/27/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I signed a contract for repair work to be done on my home on January 20, 2023 which was to be done within 2 or 3 weeks. I also gave a deposit of $1000.00 by check. I was called by a manager the following week who told me my work would begin the next Thursday. Nobody showed or called. I called the following Monday and left a message and then Tuesday and left a message. I finally got a call Wednesday morning with an apology they were behind due to weather and I would receive a call Friday to schedule a date for the next week. That call never came. I drove to the office last Friday 02/24/2027 to find out the business is closed, I need my $1000.00 deposit back.Initial Complaint
02/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
$11,400 was paid to Abilene Foundation on 2/20/2014 for leveling our home. We were given copy of their warranty. Early 2022 we noticed cracks in the exterior brick and a few cracks on the walls in the interior. On 6/17/22 **** ********* a field technician for Abilene Foundation came to our home, evaluated the cracks, and told us the piers would be replaced at no charge. We were also told someone would call in 6-8 weeks to schedule the repairs. It has now been seven months and we have had no communication from the company. We have called the company several times, the receptionist takes our number and says someone will call us to schedule. No one has communicated with us. We expect Abilene Foundation to stand behind their warranty. We understand being busy and working short handed, yet we do not understand ignoring customer’s calls and reluctance to schedule repairs. Thank you for attention to our concerns.Business response
02/10/2023
Our General Manager contacted the customer on February 7, 2023. Unusual weather patterns and labor shortages have created delays in scheduling, however Abilene Foundation Repair is making a concentrated effort to serve all of our customers as quickly as possible. The customer has been informed of the situation in detail.Customer response
02/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 18972600, and find that this resolution is satisfactory to me.
Sincerely,
***** *** ***** ******Initial Complaint
10/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had my foundation repaired in Sept of 2020 at a cost of 3150.00 with a lifetime warranty. I called early last week to have someone come out and look at the bad crack in the side of my house. No one called back. I called again this morning and she said it would be April before they could come look at it. It is wide enough for bees etc. to get in and I am concerned. This company is not taking care of their customers.Business response
10/05/2022
We have been playing phone tag but are currently trying to reach the consumer and set up a time for looking at her foundation crack sooner. After coming off the worst drought in Texas history our scheduling has been going as far out as to April.Customer response
10/05/2022
Complaint: 18158728
I am rejecting this response because: I need to see if Abilene Foundation actually does respond by coming by. I was called by Abilene Foundation and he said they will try to work me in, but I want to see if that will actually happen. I need to hold off on my response until someone will come and look at the problem. When I had an issue right after they did my foundation, they were not responsive at all and there was not drought then. This isn't a new crack. It's the same one that they filled when they did my foundation. They just didn't do a good job and it is all falling out.
Sincerely,
***** ******Business response
10/10/2022
Our tech went to look at the issue at hand. It was not a foundation issue but a mortar issue however we are helping the customer get this problem fixed.Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I bought this house, it came with a warranty for foundation repairs that were done by Abilene Foundation Repair. I originally called them due to cracks appearing in the walls in August 2020. They finally sent someone to review the damage in January 2021. The person determined that their work needed to be adjusted and scheduled a team to come out in July 2021. No one ever showed up or contacted me. I called multiple times and was told I was on the list and they'd get to it when they get to it. I've called frequently to check in and can only get a hold of the secretary who works the desk and cannot get any information on when the repairs will happen. My house has gotten progressively worse and I am now have plumbing issues due to the shifting foundation.Business response
05/18/2022
Business Response /* (1000, 5, 2022/04/26) */ We received your letter alerting Abilene Foundation Repair about the customer's issue. Due to ongoing personnel shortages related to the Pandemic, we like many other businesses in the area have struggled. The customer has been contacted and the necessary adjustments scheduled. We, at Abilene Foundation Repair believe in excellent customer service and strive to communicate effectively despite the challenges we have faced.Initial Complaint
09/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Scheduling has been a significant issue with Abilene Repair Foundation since we started working with them in June 2018. They gave us days that they would show up to do work in September of 2018. I had to take 3 days off from work to be home for when they said they would be here. The day that work was supposed to begin no one showed up or called. I called their office and was told they had rescheduled us without calling us due to rain that occurred at the time. Since then, we have had this issue with warranty work as well. In February 2021, they said they would be here on September 9th. No one showed up or called. My husband emailed the office and was told that ******* would call us. That was September 14, 2021. Still have not heard from anyone at Abilene Foundation Repair. I need this work done so we can get gutters installed and our bathroom remodeled.Business response
10/12/2021
Business Response /* (1000, 5, 2021/10/01) */ As a company we strive to communicate effectively with our customers and apologize for any inconvenience the delay has caused you. Unfortunately, Abilene Foundation Repair has been impacted by the pandemic as many other businesses in the area have along with an unusual number of delays this year due to numerous inclement weather events. Rest assured we are working hard to take care of the needs for all our customers as quickly as possible. After several days of attempts to contact the customer, our Operations Manager successfully communicated the upcoming process to the customer on September 30, 2021. Consumer Response /* (3000, 8, 2021/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all both me and my husband only show one phone call attempt being made according to our phone records. We were each called yesterday. We don't have any other call attempts showing on our records. Also we are still waiting on a date to be rescheduled.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
9 total complaints in the last 3 years.
1 complaints closed in the last 12 months.