Business ProfileforBig Country Maids

Hired this company since I was moving out. Paid the cost for a 2hr clean and a carpet shampoo. The company showed up 2 hours late. The lady had her baby with her in a carrier thing strapped to her chest. She did not put much effort into the cleaning and left a lot of things lacking that we had talked about getting cleaned, liked cleaning out the cabinets. The real issue occurred a couple weeks later (about 2 weeks ago) when I answered their email by clicking on the link to leave a google review. I gave 2 stars and stated the issues above about not being worth the money for the job done. Literally not 5 minutes after submitting the review I get a text from the company harassing, making fun of me and threatening me in response to my low rating. The text said that it was "hilarious" that I would leave a bad review after "trying to lie to them" about how many dogs I had. It stated my house was the filthiest they had ever serviced. They threatened to "publicly expose" me because they had pictures of my house. They made a point to say they were able to reply to the review. The only smart thing they've done so far is they have not left a response. They bragged about their high rating but given that behavior and performance, the rating is likely coerced. They have a lot of elderly/disabled customers that can't clean their own homes. A business cannot threaten to post pictures of someone's house on the internet or in any other public manner. Because of this unprofessional, petty and just borderline illegal behavior, I want every cent back from that company. I didn't pay for a mediocre job and I definitely did not give money to be harassed, threatened and belittled by a business that is supposed to offer a service. Secondly, but not necessarily required is a public response to my review apologizing for their behavior.