![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforClayton Homes
At-a-glance
Related Categories
Business Details
- Location of This Business
- N. CLACK, Abilene, TX 79601
- BBB File Opened:
- 11/1/2021
- Number of Employees:
- 7
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sherri S.
11/01/2021
Clayton Homes Response
11/05/2021
08-22-21 Customer emailed problems before set up was comleted.
08-26-21 Manager walked home wj/customer. Gabled was out of alignment & and manager reported to manufacturer & parts were ordered.
09-02-21 Our service technician repaired reported items & customer had more items for him to fix. Service tech told her he could not repair anything not on the original work order.
09-03-1 Parts arrived & factory went out same day. Ran out of time & returned on 09-15-1. Roof completed. Gable corrected.
09-22-21 Customer would not accept vinyl skirting that was spelled out in contract. Manager ordered her a complete refund for material & labor.
09-22-21 Email from customer very accusatory & cursing, trashing Clayton Homes, the factory & the home itself.
09-29-21 Sent our service tech to replace 1 concrete block under home that Had a "chipped" corner. Customer complained about a small ding in refrigerator & the factory replaced it with a new one. Obviously customer will never be satisfied.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.