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Find a Location

Magnolia Pup Board & Groom has 1 locations, listed below.

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    Business ProfileforMagnolia Pup Board & Groom

    Pet Grooming

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3201 N judge Ely blvd, Abilene, TX 79601
    BBB File Opened:
    9/7/2022
    Number of Employees:
    1
    Business Management
    • Ms. Ellie Clement, Owner
    Contact Information

    Principal

    • Ms. Ellie Clement, Owner

    Customer Contact

    • Ms. Ellie Clement, Owner

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I paid for a 1 year groom membership. I showed her a picture of how I wanted it cut. First groom appointment my dog's cut was uneven, especially on her head. I asked if it could be cut shorter (to help even it out) or maybe be present to help explain what I want a little better. I was told no that it would "hurt" my dog to do it that short and no clients are allowed to stay. Shes always had a shorter cut so at this point I was confused and obviously didn't want to hurt my dog so I asked for a refund (minus the one groom I had) I was told no, there are no refunds. So basically I have to lose my $200 or keep taking my dog back to a place that clearly has no idea how to groom my dog and won't even work with me to fix it. I just want a partial refund. I'm not even asking for the groom I did have to be free (which most people would based on the cut job). She has since blocked me on all aspects of contact.

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chip R

    1 star

    06/19/2023

    Magnolia boarding is a scam, please DO NOT use this poor excuse of a business unless you are looking for a horrible experience. We purchased the "annual unlimited boarding subscription" for three of our dogs which was not cheap. The first visit had some hiccups with one of our dogs escaping the fence but not running off luckily. The second visit was going to be longer due to our vacation schedule which originally she agreed to with no issue. So drop off was hectic due to Ellie being unable to get in contact with, finally got in contact with the groomer who is no peach. So got them drooped off and on our way, less than 24 hours we received a call from the groomer stating we must come get our dog for being aggressive. The groomer was very rude, and unprofessional. We were trying to resolve the issue as she just hung up the phone. We never heard from Ellie and still haven't to this day about what happened or how this can be resolved. She got her money for very little work that was done, which seems to be a pattern at magnolia boarding. Please people do the research so she is forced out of business and unable to continue conning honest hard working people out of their money like she did us. I would give zero stars if that was a possibility

    Local BBB

    BBB of Abilene

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