ComplaintsforLan Communications
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Complaint Details
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Initial Complaint
12/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We are a local law enforcement agency and have purchased numerous police radios from this vendor. The owner has pass coded our radios that we have purchased from him and some that were simply taken to him for repairs. He has refused multiple times to release the information that will allow other repairmen to access the the existing programs so that trouble shooting can occur without his assistance. This business owner has broken a trust that was bestowed upon him and we seek a simple remedy of obtaining the pass codes.Business response
01/05/2022
Business Response /* (1000, 7, 2021/12/20) */ "On behalf of Lan Communications, I would like to thank the Abilene Better Business Bureau for allowing us to review and respond to this complaint. We pride ourselves in providing the best customer service and value over the last ten years to this customer and are quite disappointed in the culmination of our relationship. The information this person requests is protected by both state and federal intellectual property laws. These same laws protect all companies including those such as Apple and Microsoft from having their properties modified or reproduced. The statement "The owner has pass coded our radios that we have purchased from him and some that were simply taken to him for repairs". This is simply not a true statement. "He has refused multiple times to release the information that will allow other repairmen to access the the existing programs so that trouble shooting can occur without his assistance" This statement is also not true, any reputable two-way communications company has full control and ability to service this customers current and future needs to their abilities. We value the trust our customers have placed in us and sincerely hope this one finds what they deserve." Consumer Response /* (3000, 10, 2021/12/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Simply, this vendor has some misguided illusions of granduer. To compare this act of retaliation to a Microsoft based program is absurd. The City of Cisco Police Department is the sole and intellectual owner of the equipment that this company, through it's owner and operator, has deprived the City of Cisco Police of the full use of the equipment. The expense and time involved in restructuring the programming of the equipment is placing the City of Cisco in an unfair position.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.