ComplaintsforKeyCity Property Management

• Initial Complaint

  06/02/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I lived on a property owned by this company in Montgomery, Alabama. I have funds of over $2,000 that was set to be sent to me a month ago but I have yet to receive them and no one is responding

  Business response

  06/20/2022

  Business Response /* (1000, 7, 2022/06/20) */ "She has already come and picked up her check from this office."

• Initial Complaint

  04/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I currently reside at **** ****** *** Apt ** On March 24, 2022, KetCity Property Management had my vehicle towed from my driveway without just cause, reason or warning.

  Business response

  05/02/2022

  Business Response /* (1000, 5, 2022/04/25) */ Contact Name and Title: Ciaira **** Area Manager Contact Phone: (XXX)XXX-XXXX Contact Email: ******@keycitycapital.com Hello, Thank you for sending us this BBB complaint. I have attached verbiage of the signed lease that states that: "2.3 PARKING You will park on the property at your own risk. We may regulate the time, manner, and place of parking cars, trucks, motorcycles, bicycles, boats, trailers, and recreational vehicles by anyone. We may have unauthorized or illegally parked vehicles towed under an appropriate statute. Vehicles are prohibited from parking on the premises if they are inoperable, have no current license, take up more than one parking space, are parked in a marked handicap space without proper handicap insignia, block other vehicles from existing, are parked in a space not dedicated to parking, including, but not limited to, grass, sidewalks, patio, and fire lanes." Our tenant had violated this 2.3 Parking of the lease by the following: The truck was inoperable. The truck had not ran for over a month and she was asked to move it several times by the neighbor, neighbors case worker, by us in person (to which she threatened to kill me and my staff if we touched the truck,) and by the police (they told her company-not her- that we were going to tow it but they were not the ones enforcing this. The police were here for the drug activity this tenant has going on in her unit as well as the threats of killing her neighbors.) This tenant was parked in front of her downstairs neighbors front door to which he could not have any vehicles in or out to his residence due to the truck being broken down and parked in his walk way/ front yard. He is available to chat if needed. The tenant who submitted the BBB complaint had the truck broken down taking up the walk way and grass area where no one is to park. This was not her spot to park as it was again blocking the downstairs neighbor. This tenant has plenty of parking on either side of the unit, as well as the street parking. The downstairs neighbor could not even see clearly out of his front door due to the truck being parked so close and in the way of his walk way. OBar wrecker service in Abilene has the truck. We have let her know this information as well as OBar wrecker service. Obars number is (XXX) XXX-XXXX. Thank you for your help and time today on this matter. I am sorry this has gone this far. I understand that the tenant is frustrated but even when she was in jail for CLASS A ASSAULT FV in February, I waited until she was released to ask her to move the truck. The truck was sitting in the walk way/ grass area with two sets of jumper cables (one underneath the front of the truck on the ground and one set of cables were on the hood of the truck.) Three empty bottles of fluids (oil I believe- in black bottles) were scattered over the walk way/ grass area as well. There was also part of a chain that went to the truck. Since this incident, the tenant who submitted this request has since threatened myself, my staff, and the downstairs neighbor. The police are called every time we have to arrive on site to keep this tenant under control while we inspect, or do whatever we need to do. The police are very familiar with this tenant and I am sure they would be willing to speak to you if needed. Thank you again for your time. Take care.

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This property management company owes me a deposit and want pay up . I have a letter but dont know how to upload it. They accept responsibility but want pay me.

  Business response

  01/31/2022

  Business Response /* (1000, 7, 2022/01/31) */ "We are in the process of tracking down his depoist today. I will be calling **** for more information to speed up the process today"

• Initial Complaint

  08/26/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 8/19/21 I started having issues with my electricity in the house I am renting. I submitted a maintenance request that night. I was contacted the next day for the electrician to come to the house. They send a worked from genero out to the house. He shows up in his work truck looked at everything and say our system is out of date and needs to be replaced and rewired. He explains that this could take days. I contact my rental company and explain what the technician had said. They tell me they need a second opinion before making this call. They send a second man. Who upping appearance looks like a person do does side jobs. This man says all that is wrong is a loose wire and that he made it tighter and everything should be good. But we continue having problems. We went all night without any power in the master bedroom, livingroom dining room, kitchen, and laundry room. I have submitted maintenance requests, texted, and called and got no further response.

  Business response

  09/08/2021

  Business Response /* (1000, 6, 2021/09/02) */ Hello, We did receive the tenants request to which we have sent several contractors by to check this out. We have offered the tenant a new place to live, they declined as they can not afford another place. We offered to give them a great recommendation to move elsewhere as well. We have also offered their deposit back but unfortunately we can not issue that immediately as we need to walk the property and make sure no damages are done, etc. Normal wear and tear is perfectly fine. We have temporarily fixed the issue and made sure it was safe for our tenants. The issue has arose again, to which we sent another contractor. We keep going back to address the issue at hand. We are working with the tenant by having them see if they can work with their renters insurance to stay elsewhere while we address this issue or move them while we address this. We have received a bid for a new rewire in the home, however, the tenant can not stay in the home while this is done as it will be hot as we are in Texas, they wont have any lights, or anything due to no electricity. We manage this property for another individual and he has been notified of the bids we have for him in order to get this taken care of. We are in communication with the tenant regarding the situation. We are awaiting a message from the tenant regarding the renters insurance. We require renters insurance. The tenant states they do in fact have the renters insurance and that they are speaking to them regarding this situation. This is where we are at the moment. Thank you.

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