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Complaint Details
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Initial Complaint
05/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Rented from red apple. Put in work requests, including outlet that had no cover and was sunk in the wall, bathroom faucet that sprayed everywhere when turned on, Sheetrock holes under kitchen cabinet exposing inside of wall, and crawl space vent without a screen that let in cats. Put in job orders on portal. Was emailed message to contact their "maintenance guy". Contacted maintenance guy and was told he could not do the work orders because he got a bid for a big job elsewhere. I asked if he told the Leasing agent at red apple, and he said yes. Left unit after just being there a month. Requests were still not done at time of vacating. Received partial refund on deposit of $500. Only received $150. Would like to recieve $250 more for not getting work requests done. Was billed $100 for removing couch by dumpsterBusiness response
06/16/2022
Business Response /* (1000, 5, 2022/05/20) */ Contact Name and Title: ****** *********, Owner Contact Phone: XXX-XXX-XXXX Contact Email: ******@redapplerealtors.net ***** ****** is/was looking for trouble. He toured 2 rentals managed by our office before making the decision to apply for 1509 Portland Unit A. He showed up at both showings with a flashlight and a notepad. He made the conscious decision to apply for 1509. He moved in. He had little to no belongings. He found issues with everything. We lined up 2 repairmen to take a look at the issues on his list. One repairman no-showed us. The next repairman was ready to work. ***** moved out before the work could get scheduled. ***** gave no notice. He left a large piece of furniture by the dumpster. He deserved a $0 deposit refund but our office refunded him his full deposit minus the haul-off fee for the furniture and a lease break fee of $250. He signed the lease. Those are the rules. The BBB and anyone interested is welcome to receive a copy of the lease.
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Contact Information
Business hours
Today,9:00 AM - 3:00 PM
MMonday | 9:00 AM - 3:00 PM |
---|---|
TTuesday | 9:00 AM - 3:00 PM |
WWednesday | 9:00 AM - 3:00 PM |
ThThursday | 9:00 AM - 3:00 PM |
FFriday | 9:00 AM - 12:00 PM |
SaSaturday | By Appt. Only |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.