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Find a Location

Russell's Remodeling has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforRussell's Remodeling

    Remodeling

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    2.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Russell's Remodeling.

    Products & Services

    Decking; Flooring; Tile; Electrical; Exterior Paint; Interior Paint; Plumbing; Lighting; Fencing; Sheetrock; Metal Carport; Metal Roofing; Remodeling; Handyman; Vinyl Siding; Rain Gutters; Tree Trimming; Sod; Texture; Cabinet Installation; Demo

    Business Details

    Location of This Business
    Abilene, TX 79603
    BBB File Opened:
    6/7/2021
    Business Started:
    6/1/2017
    Business Started Locally:
    1/1/2019
    Type of Entity:
    Sole Proprietorship
    Number of Employees:
    1
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 12:00 PM
    Business Management
    • Mrs. Penny Harnack, Owner
    Contact Information

    Principal

    • Mrs. Penny Harnack, Owner

    Customer Contact

    • Mrs. Penny Harnack, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hiring construction and remodeling services you can trust

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/14/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Unanswered
    1. 8/22 started a Covered patio deck metal roof original contract 15723.00 After started project the realized they underestimated the amount of decking, so I paid an additional amount for that. There were some upgrades along the line as well. Unfortunately the roof leaks because of poor craftsmanship. The deck has burn marks from the welding and the structure is not sound. 2 rain gutters installed for 1500.00 painted with incorrect paint and never finished the downspouts. I was told on several occasions they would be out to correct and all but 1 time would no show or call. The one time he showed, he brought trailer out as if something was going to be done. Then said he didn’t have materials and would be back. Never showed or called. I want my project completed. My biggest mistake was falling for his many money needs and I paid him in full. While he was working here, he would bring in different workers, who all complained to me they were not getting paid. I ended up paying extra to a couple of them direct. I have their text messages if needed. There is so much more, but I just want the flashing done on the roof to stop leaks, stabilize the deck so it does not bounce and the downspouts finished. I have pictures and text messages to back all of this up. I really tried to be patient with no results

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Camilla W

    2 stars

    11/12/2021

    Hired Russells remodeling to replace some sheet rock and flooring in guest bathroom due to water line break. The Sheetrock repair was not done right around vent and heavy texture dripping in corner of ceiling. It was supposed to be an orange peel texture. There were other areas that were heavy. There was some patched areas that were not sanded. It took 5 days to complete everything. He said it would take a couple of days. He showed up later that stated on several occasions. I would not recommend this company.

    Russell's Remodeling Response

    11/15/2021

    We apologize if you feel you had a bad experience with us. We strive for customer satisfaction. While there we jumped through many diffent hoops to meet your satisfaction.
    When we went out for final payment the only complaint was about the vent not being tightened up to the ceiling completely. You stated your husband was going to tighten as it was still drying. I even took some off of the final bill due to this. When I left you stated we had reached your satisfaction.
    We hope that anyone who works for you in the future doesn't have this problem in the future.


    Customer Response

    11/15/2021

    The vent was not drying, the hole was cut too big. The credit was given for the wider area that needed to be hidden with a 2 inch trim instead of 1 inch at the transition. When I contacted Russell's about construction debris backing up my sewer and that I had a plumber to clear it, I was told I should have called them first. I was told they could not see if they cause it and said it sounded fishy like i was making it up. To top it off, I was hung up on. I had made 2 attempts to give them a chance to help with cost, so I didn't pursue it after they hung up. I don't ask for perfect, I ask that the job is done right. I didn't want any stuff done half way.

    Local BBB

    BBB of Abilene

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