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ComplaintsforHome Care Assistance of Park Cities
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
TheKey has been the agency taking care of my mother since the end of September. There has been major mistakes in billing ( over charging on the hourly rate, charging me twice for for what should be an single hours rate, putting the wrong person on the payroll sheet and the person who did the work not being paid, being nearly impossible to get on the phone ) i am in the process of going to a different agency but what concerns me is how many people are there who are not as on top of this and are being taken advantage. we are talking about people with disabilities and/or being of an older age.Business response
01/17/2023
Business Response /* (1000, 5, 2022/11/03) */ We have no current or past client or client contact on record with the name ******* *******. Please either answer the following 2 questions or remove your complaint immediately. What is the zip code for the person receiving care? What is the name of the person receiving care?
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.