Business ProfileforMinol USA

On 7/12/24 I was charged $640 by Minol, which they are stating is from autopay. There is no selection on their website or anything that specifies autopay will charge the entire accounts current balance. I had turned off autopay and still received this large charge of the entire account balance, rather than the most recent statement balance. While the charge was pending, I contacted customer service (the same day, at 2PM). The representative stated she could cancel the payment but she was unable to find it. She attempted to get her boss, ********************* (execute associate director) to help her resolve it, but **** had already left for the day. The representative stated she would be able to help me cancel it on Monday and I asked her, is she going to be able to cancel it if it goes through by then? She stated yes. **** left a voicemail Monday morning that theres nothing she can do and I should file a dispute with my bank. She has refused to call me back or help whatsoever. This was a lot of money and as an Executive Director, this type of service is unacceptable. It was her and her employees fault they couldnt figure out how to cancel it, and because she was out of the office the unexpected charge went through. I am asking for **** to be held accountable for very poor customer service, and better website design to avoid taking advantage of other customers in the future.