Business ProfileforRegus Management Group, LLC
Commercial Real Estate
The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".
Current Alerts For This Business
Advertising Review:
On October 5, 2020, BBB contacted Regus to respond to a pattern of complaints and advertising concerns.
Consumer allege that they were unaware of reoccurring charges, also known as a negative option, and experienced unexpected extra charges.
BBB requested that the business include a response to the noted pattern, as well as include additional terms and conditions to clearly disclose any potential extra or reoccurring charges.
According to the BBB Code of Advertising: "Whenever an advertiser mentions a price in advertising, the existence of any unavoidable or extra charges must be clearly and conspicuously disclosed in immediate conjunction with the price. This would include, for example, charges for delivery, installation,
assembly, excise tax and postage and handling."
The BBB Code of Advertising also states, "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.
18.2 Such material terms include:
18.2.1 The existence of the negative option feature;
18.2.2 The cost of the additional goods or services;
18.2.3 How consumers can cancel and avoid future shipments and charges; and
18.2.4 How consumers can return items that they do not want.
18.3 Advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language.
18.4 Advertisers must not interpret the consumer's silence, failure to take an affirmative action to reject goods or services, or failure to cancel the agreement, as consent to enroll the consumer in the negative option feature. Instead, they must ensure that the consumer affirmatively consents (either online, over the phone, or in person) to the negative option feature before enrolling the consumer in the plan."
As of October 21, 2020, the business has failed to respond to BBB's requests.
Consumer allege that they were unaware of reoccurring charges, also known as a negative option, and experienced unexpected extra charges.
BBB requested that the business include a response to the noted pattern, as well as include additional terms and conditions to clearly disclose any potential extra or reoccurring charges.
According to the BBB Code of Advertising: "Whenever an advertiser mentions a price in advertising, the existence of any unavoidable or extra charges must be clearly and conspicuously disclosed in immediate conjunction with the price. This would include, for example, charges for delivery, installation,
assembly, excise tax and postage and handling."
The BBB Code of Advertising also states, "Any advertisement for a product or service that includes an offer to sell or provide consumers with additional goods or services under a negative option feature must include a clear and conspicuous disclosure of all material terms of the negative option feature.
18.2 Such material terms include:
18.2.1 The existence of the negative option feature;
18.2.2 The cost of the additional goods or services;
18.2.3 How consumers can cancel and avoid future shipments and charges; and
18.2.4 How consumers can return items that they do not want.
18.3 Advertisers must avoid making disclosures that are vague, unnecessarily long or which contain contradictory language.
18.4 Advertisers must not interpret the consumer's silence, failure to take an affirmative action to reject goods or services, or failure to cancel the agreement, as consent to enroll the consumer in the negative option feature. Instead, they must ensure that the consumer affirmatively consents (either online, over the phone, or in person) to the negative option feature before enrolling the consumer in the plan."
As of October 21, 2020, the business has failed to respond to BBB's requests.
At-a-glance
Business Details
This is a multi-location business.
- Headquarters
- 15305 Dallas Pkwy Fl 12, Addison, TX 75001-4637
- BBB File Opened:
- 8/27/2007
- Years in Business:
- 35
- Business Started:
- 1/2/1989
- Type of Entity:
- Corporation
- Alternate Business Name
- Regus Management Network
- HQ Global Workplaces
- Regus Business Center
- Contact Information
Customer Contact
- Christian Vieira, Manager
- Additional Contact Information
Fax Numbers
- (972) 868-9001Other Fax
- (972) 361-8270Other Fax
Phone Numbers
- (972) 588-1800Other Phone
- (972) 715-2000Other Phone
- (972) 868-9001
Customer Complaints
600 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 21, 2024 Regus charged me $89 twice, claiming my payment of monthly due for February and March 2024 were reversed. Also, Regus charged me $33.90 as a late fee for the allegedly reversed payments. However, unlike the allegations, I paid those dues for February and March 2024 on time and they're all processed without any reversal at all. Furthermore, I sent my credit card statements for February and March 2024 showing the payments of $89 for February and March 2024. Even so, today (April 20, 2024) Regus subtracted (got paid automatically) the late fee of $33.90 which I was disputing.
Customer Reviews
192 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Magda D
1 star
07/22/2024
I am writing to file a formal complaint against Regus regarding their unfair and unresponsive handling of my request to terminate my agreement. Despite adhering to their terms and conditions and submitting a timely termination request, I have been met with refusal to terminate my agreement and void the automatic renewal.I submitted a termination request on July 22, 2024, while my current lease was still active and set to end on July 31, 2024. Regus has refused to honor this request, citing an automatic renewal clause.Regus claims to have sent courtesy reminder emails regarding the automatic renewal on April 9, 2024. However, there is no confirmation that I received these emails. According to the ********** Communications Privacy Act (ECPA), notices must be confirmed as received and acknowledged by the recipient to be valid.Unfair Contract Terms:The automatic renewal clause in the contract is unfair and unenforceable under the Consumer Rights Act 2015 and the Unfair Terms in Consumer Contracts Regulations 1999. These laws protect consumers from terms that cause significant imbalance to their detriment. An automatic renewal without explicit, affirmative consent from the consumer falls under this category.Legal and Consumer Protection:The ************************ (FTC) guidelines require transparency in automatic renewal clauses and necessitate explicit consent from consumers. Reguss failure to adhere to these guidelines makes the clause unenforceable.Escalation Request Ignored:Despite multiple requests, Regus has not escalated my complaint to a higher authority who can adequately address my legal concerns.Desired Resolution:Immediate termination of my agreement with Regus.Voiding of the automatic renewal clause.Confirmation of the termination in writing to ensure no further obligations or charges.I seek the BBB's assistance in resolving this matter promptly. I believe my request is fair and in accordance with consumer protection laws.
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