ComplaintsforThrust Flight
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid this business $102,017.00 in three payments starting on 11/14/2022 in order to train in their Zero time to Airline program to become a pilot with the licenses and ratings necessary to fly for airlines. However, halfway through my second trimester of the program,I was terminated from the program and was then given a refund over a month later. The refund was around $22,000 but I only flew 141 hours while I was with the school. Multiple current and former employees of the school have told me that its $325 per hour to fly with the school so when doing the math, there is around $34,000 missing from my refund. When asked about the costs of training, the schools staff either ignored me or didnt have information about it for me. There also was not info about this on the schools website. The contract signed by me and the school says that the money not spent for my training would be refunded should I get terminated. It also states that if I get terminated in one program, the school would help the student enter another to fit their training needs. Neither of these conditions were met by the school and the staff was very elusive when I questioned them on the per hour costs of training, updates on my refund, and if I could get an itemized receipt depicting my hour to hour costs of training. The receipt I did get from them didnt reveal any such information and the school hasnt contacted me since I received my refund on March 29th. Even before this, the school has been taking on very suspicious behavior towards other students and when others spoke up about their sour experiences with the school, they were threatened into silence or brushed off before any scene or litigation could happen.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.