Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Quality Suites has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforQuality Suites

    Hotels

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4555 Belt Line Rd, Addison, TX 75001-4516
    BBB File Opened:
    6/30/2022
    Business Management
    • Complaint Handler, Complaint Handler
    Contact Information

    Customer Contact

    • Complaint Handler, Complaint Handler
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Shop smart when booking a hotel room

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    This establishment was down right filthy and broke down on some many levels it's a joke! The owner is a liar and staff is racist with notes about everything as if you're a child! This hotel has bed bugs, mice, dead bugs and trash everywhere. You don't have to worry about washing your vehicle before going as the broken sprinklers will hard wash your vehicle in the parking lot! This owner will lie about you pointing a gun at him when it never came out the holder but will report it to choice hotels customer service line and never the actual police department because it's infact a big lie that's why the cops were never called and he knew I've got enough evidence on his dirty hotel and scheme he's got going on with guest, what he didn't know was I had a body camera on the whole time plus my phone video camera going to confirm his lies and dirty so called hotel! Also the front desk guy tried charging me $500 for my legitimate service dog with proper paperwork! This establishment also allows car service (tire changes, oil change, ETC in the parking lot and other guests begging for money and cigarettes outside how low class! The **** that had already been canceled as the hotel was super nasty and we were checking out early to stay elsewhere! This hotel reeks of dirty trash, meldew and mold from past guest that's left in the stairwell. Defamation of character is a real thing and a crime punishable by law with proof making up lies on the wrong one here. Also the lie the owner called customer service and spoke about thinking I was an average guest at the hotel and scheme his way out of it with a lie talking about "I pulled out a gun and pointed it at him and the staff" my video and audio footage says a different story so if your cameras work pull them and show me where this gun was pulled and pointed at someone and if this was so why didn't he call the police as I would have if someone pulled a gun on me definitely wouldn't be calling customer care support.
    Read More

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.