Complaints

This profile includes complaints for Shiftsmart, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shiftsmart, Inc.

  5 Cowboys Way Ste 30 Frisco, TX 75034-2066

  
• 

  Shiftsmart

  33 New Montgomery St. San Fransisco, CA 94105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/2025, I was turned away from a bin prep shift located at *******************************************. It states that my payment was rejected due to an incomplete task list. A payment was also rejected on 7/28/2025 for a bin prep shift located at ************************************** for the same reason(incomplete task list / turned away due to no work available). I go to every shift expecting to work to be paid. Its not possible to complete tasks when I'm turned away. I sought help from the support hub and was left feeling that my account has been flagged unfairly so I cancelled all remaining shifts and stopped accepting shifts from 3603 ***************** was my first shift at the *********** store and I have no control over being turned away from a shift. I accepted 2 shifts at this store prior to my payment being rejected and I'm fearful that my pay will be rejected if or when I'm legitimately turned away from any shift.

  Business Response

  Date: 08/01/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the confusion and concern caused. We can confirm that both shifts referencedon July 28 and July 31have been approved and processed for payment. We understand how frustrating it can be to be turned away from a shift and want to reassure the partner that they will be compensated when it is not within their control.

  Customer Answer

  Date: 08/03/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I worked a shift at circle k and then they didn't pay me and I can't even get in contact with a live person.

  Business Response

  Date: 08/01/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for any issues theyve experienced regarding payment. Unfortunately, the details provided are not sufficient for us to identify the specific shifts in question. We have reached out to the partner directly to gather more information so we can investigate and resolve any outstanding payment concerns.

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I picked up a shift on 07/17/2025 at store ********************* my shift was from 12pm to 2pm the pay was for 11$ an hour my job at the store was a cleaner and I did that I cleaned everything the managers asked me too but on Shiftsmart they give you a task list to complete and when your shift is over it wants you to take pictures of everything completed on that task list but if you go over the time the app automatically clocks you and sends you too a survey so you cant take pictures your already clocked out so Shiftsmart rejected my pay for ***** for July 17th because they said I didnt complete the task list they can clearly see I stayed clocked in my the whole 2hours I was at the store I filed a ticket with Shiftsmart and they have not gotten back to me in my ticket I asked them if I could receive my pay because there was a mistake and no reason my pay should be rejected I also said they can call the managers to double check but I am so fed up with this. Also on 07/26/2025 I worked at store ********************** my shift was from 8:15am to 10:15am this was also a 2 hour shift and I was a cleaner I worked my full shift did all the task on the list all the task managers asked of me and pay is being rejected to due to the same issue Im having for July 17th shift so I need my money for July 17th and July 26th and the total amount I missing from Shiftsmart is 44.44$ can I please get this issue resolved so I can move forward.

  Business Response

  Date: 08/01/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the frustration theyve experienced. The shifts on July 17 and July ********************************************************* our ******************** (TLM) system. Without these photos, we are unable to verify that the tasks were completed on-site, which is a necessary part of our quality review process as outlined here: *********************************************************************************************************.
  
  
  If the partner did complete the work as described, we encourage them to have the store managers from each location email us directly to confirm task completion. Once we receive manager confirmation, we will be happy to revisit the payment decision.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company suspended my account due to no shows that occurred because of app locking me out. App was non responsive *** virtual agent stated the app needed to be updated. I updated the app the night before. I have dealt with several issues with this app while working a shift. When attempting to log into the app it didn't recognize my credentials hence I was unable to log into the account. Meanwhile I have reached out to the company with several emails tried to find numbers for support. So the next day I received several no shows due to not being able to log into the account. I have attached screenshot of every email sent to their support. Because of this I am not able to pay for my place. It has also put me at risk for being homeless because I utilize this app daily to earn money. Thanks for your time and attention.

  Business Response

  Date: 08/01/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the technical issues they experienced with the app. We understand how important consistent access to shifts is, especially when it impacts financial stability. As a one-time exception, we have lifted the partners suspension and reinstated their account. We appreciate their patience and hope to provide a smoother experience moving forward.

  Customer Answer

  Date: 08/01/2025

  Hi, thank so much for contacting this business on my behalf. However, I attempted to log in with my number and Still have not receivied a code. My telephone number would need to be updated in order for me to gain access to the account. My telephone number ************. The other number no longer working. Thanks fir your help

  Customer Answer

  Date: 08/13/2025

  I wasnt aware that this had been closed.  I still have not received my payment and it's been a few weeks now.  I have now included all the people that are and has been going thru the same thing as I have.  I just want to receive what I worked for.  I am also filing a complaint with TWC fit wage claim.  ************ has ignored several complaints and has literally robbed several people of the money they have worked for.  Thanks for your time I do not care to be apart of their company anymore just want what I worked for.  For that I have to access my account.  

   

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was scheduled to work at ******** located ***************************************I arrived yesterday July 26th only to discover that it was cancelled. I was also scheduled July 27th and it was cancelled. On both days I was supposed to work from 2:00 p - 6:00 p as Merchandiser @***** per hour. Per Shiftsmart policy if you get turned away and it isn't any fault of the employee, you're still required to be paid.

  Business Response

  Date: 08/01/2025

  We appreciate this partner taking the time to submit a BBB complaint and understand their frustration. However, we can confirm that both shifts were canceled and removed from the partners schedule at 8:54 AM on July 25, as the store no longer required Shiftsmarts support. Per our policy, partners should not report to shifts that no longer appear on their schedule in the app. We apologize for any confusion this may have caused.

• Initial Complaint

  Date:07/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-23-25 shiftsmart app was completely down. Neither myself or the manger at the store i was supposed to be merchandising at could access anything. The app stayed on the blue loading screen and the manager couldn't access the codes for me to log in or out. Because of this my 100% on time rating was lowered significantly to 88% because shiftsmart said I was a no call no show. I was finally able to get into the app the next day to message to AI bot which didnt get me far but I created a ticket. Im still waiting from 3 weeks ago when I created a ticket for a response to that. I have left comments on their ******** page. I do not want the money I just want my rating back to 100% where it should be. I can no longer see any shifts and dont know how I will be able to bring my rating up if I cant work. This is not a good look for the company not being able to actually speak to someone. They've made that impossible.

  Business Response

  Date: 08/01/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the technical issues they experienced on July 23, 2025. We understand how important reliability scores are to our partners. We can confirm that payment for the affected shift has been approved, and the partners reliability score will be positively impacted, as they were re-assigned to the shift. Please note that it may take a few days for this update to be reflected in the app.

  Customer Answer

  Date: 08/01/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/23/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Shiftsmart, Inc. regarding the unjust suspension of my worker account and the complete lack of response from their customer service team after numerous attempts to resolve this issue.On July 22 2025 at 9:25 pm cst my Shiftsmart worker account was unilaterally suspended by Shiftsmart. The notification received did not provide a clear or justifiable reason for this suspension.Crucially, I did not miss any scheduled shifts prior to this suspension. I have maintained a reliable work history with Shiftsmart and have consistently fulfilled my commitments on the platform.Immediately upon discovering the suspension, I attempted to contact Shiftsmart customer support to understand the reason for this action and seek reinstatement of my account. Despite multiple attempts to reach them, I have received no substantive response or explanation.Numerous messages sent through the Shiftsmart in-app support feature.The lack of communication and the unexplained suspension have prevented me from accessing my account, viewing potential earnings, and securing further work opportunities through Shiftsmart, directly impacting my ability to earn income.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the frustration caused by the unexpected suspension and lack of timely communication. We can confirm that, as an exception, the partners account has been reactivated. We appreciate their past reliability and look forward to supporting their continued success on the platform.

  Customer Answer

  Date: 07/25/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Employee scheduled shift and was unable to complete shift. Background check was completed so they have all my identity. The photo for my ambassador seemed like it was a scam. I reported to my shift. Completed tasks. Manager was not helpful and directed me to not bother the store employees. Red flag for scam application. They said I would make $26.00 for the completed shift. Cannot get a hold of support for any answers. They said I need to update my app. They also would not allow me to send my message to the virtual agent.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and sincerely apologize for the confusion and frustration they experienced. We understand how concerning it can be when communication and support fall short. We can assure this partner that the funds for their completed shift have been approved, and we appreciate their patience as we work to improve the experience for all partners.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started shiftsmart to make extra money. First shift treated me like s*** Don't talk to me. I was in the cooler the whole shift. Second shift was nicer but i don't get the whole pay. No phone number and talk to them. No shifts showing up Telling us no work but friends of mine have shifts showing up. They are lieing to us. The manager told me to start at 11:30 to 2:30 They show me 11:37 leaving at 2:26. We have to get a code from the manager.but my first shift don't have the code. I feel like a was mistreated and shiftsmart don't ask us about the shift and how we was. They don't care about the workers and how they treat us.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the negative experience theyve described. We take partner concerns seriously and want to ensure theyre properly addressed. A member of our team will be reaching out via email to follow up directly and review the issues raised.

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 1st i received an email from Shiftsmart, as I'm an independent contractor, what they label as a "Partner" with them, which stated the following:"You have been selected to lead a Shadow Orientation on your Food Prep shift tomorrow! This means a new partner may join you to follow along on your shift.What this means for YOU:Plase complete your shift as usual and answer any questions that the shadower may have as they complete their task list You will earn an additional $5 for EACH person who completes their task list alongside you today (a maximum of 2 people will attend). This will be paid directly to your account within 24 hours of your shift ending.If you would like to opt out of this program, you may cancel your shift at any time."These orientations continued, some without a text or any notification I would be having a "Shadow". After 9 people were trained/shadowed me I realized I hadn't been paid for any of them. I sent a message thru their internal complaint messenger, which gives the name ***, but I believe to be a program not a person, and also thru the text number that sent this text. I recieved a confirmation email that my shift issue was received within 10 minutes of making it in thier app.From July 11th, I have trained another 8 people, totaling 17, updating them through email, and text, not receiving any responses. This is unacceptable, Shiftsmart had me be "shadowed" by people that had never done a shift with Shiftsmart, basically turning my Circle K Food Prep job into training of new employees for their benefit. Shiftsmart basically has "ghosted" me on the payment for these trainings, and I seek to keep Shiftsmart to their contract where I will be paid $5 per person for the 17 people I trained.

  Business Response

  Date: 07/25/2025

  We appreciate this partner taking the time to submit a BBB complaint and apologize for the frustration theyve experienced regarding unpaid shadow bonuses. We understand their concern and want to resolve the matter as quickly as possible. To do so, we have sent the partner an email requesting more specific details about the relevant shifts. Once we receive that information, our team will promptly investigate and take appropriate action.

  Customer Answer

  Date: 08/04/2025

  This is the email sent by Shiftsmart and my response is after.  No payment has been made and I would like to continue to dispute.

  The Shiftsmart Team (Shiftsmart)

  Jul 25, 2025, 13:41 EDT
  Hello *******,
   
  Thanks for reaching out. Please provide us with the information below (in clear, readable bullet point format) pertaining to any missing payment(s):
  project name (i.e., Circle K, EG America, **************** etc)
  date of shift
  store number OR address
  Please refrain from sending the requested information in a single, long paragraph. Doing so makes it extremely difficult for our team to dissect the crucial details promptly. Thank you.
   
  Best,
  The Shiftsmart Team

  All are Circle K Food Prep Shadow Orientations are missing all payments, since implementation, 17 total.
  
  Starting with the most recent.
  
  
  7/18/25 ***** Fm2920 2 orientations 
  7/14/25 1102 *. ***** 2 orientations 
  7/13/25 ***************************
  7/12/25 ************* 2 orientations 
  7/11/25 ***** Spring Cypress 2 orient.
  7/6/25.  ********************************************
  7/2/25.  ************* 2 orientations 
  7/1/25.  ************* 1 orientations 
  
  
  Before 7/11/25, I had to go off memory as I didnt record when and where I was doing orientations. I still believe that the dates and locations are correct.  
  
  
  Hard Worker,
  
  
  ******* ******