ComplaintsforSolis Mammography

• Initial Complaint

  05/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Billing Insurance issues. They are not answering their phone and state that their system is down. Apparently it has been down since December. But yet they continue to charge patients upfront for services that they can't even bill for in their system.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Solis provided services on January 4, 2024. They assumed my insurance would not cover the services. I paid them $250. On January 10, 2024 my insurance covered the services in full. It has been 2 months and I have not received a refund. I have contacted them by phone and in writing with no resolution.

• Initial Complaint

  02/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had a routine screening mammogram done at Solis Northwest location in *******, ***** on 12/8/23. I have not received my results. My results have not been uploaded to the health portal as promised. Solis is connected with ********************* Hospital, as my 2022 test reports are on the portal. I have contacted Solis and the hospital multiple times and finally received a call from a Solis representative who stated she would mail my results to me. I received the incorrect results. I was sent my 2022 test report, not 2023. Solis has not provided my test results from over 2 1/2 months ago and they have billed my insurance company and received payment for a service I have not received. I don't know whether I had abnormal test results and a medical condition that needs to be addressed or whether accurately performed the test.

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was referred to Solis Mammography ********* ********* (Director - *********************, ***** office, Radiologist - *********************, Finance Manager) are extremely inefficient and conniving. went for first mammogram on 08/19/23 age 41. I was told that I needed a follow-up ultrasound. Since its not covered by my insurance, I obliged and was made to pay $150.00 (ins covered $224.00) for the diagnostic ultrasound on 05/25/2023. I was told to come for another Diag US scan in couple of months. Closer to the appointment date I spoke to the Director and Radiologist advised them that it would be best to only conduct my annual mammography and to check for any changes since I do not have the money to pay out of pocket for Diagnostic scan. I got push back, threatened and was told to go to a different office since the radiologist did not want to JUST do the annual mammogram that was covered by my insurance. After a lot of back and forth the radiologist agreed to conduct my mammogram but insisted that she will not give her observation and instead mention that her comments are pending and will be included only once I get the diagnostic Ultrasound done. In a few months I felt pressured and under extreme duress made an appointment at the Irving ********* The new radiologist did not find any thing of concern on my diagnostic scan on 12/04/23 and instead told me everything is normal and no further action is necessary. I cannot believe that 2 radiologist who we put all our faith in can give me such varied results. I had requested for a copy of my medical records from the ********* ********* The request was filled in office and handed by the front office to the finance office in my presence. Yet when I called weeks later they said they have not received any request. I had to start the process again. This caused significant delay in receiving my records. It had to be mailed only in disk form, no online availability and I was told not to come into the office either and that it will be mailed.

• Initial Complaint

  01/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to the Solis at the St. ******* location on December 11, 2023 where I had a routine ultrasound. This ultra sound has always been covered by my insurance at 100%. At the end of my appointment I was charged $775. I reached out to my insurance, Cigna to clear up my confusion on this charge because like I said this procedure was always covered at 100%. ***** assured me that this was 100% covered and that I should have not been charged. I have been calling several people at this organization to get this resolved. No one will give me a clear answer to get my $775 refunded to me. My bank and my insurance are investigating this charge. I am attaching the actual claim from my insurance.

  Customer response

  01/09/2024

  I was contacted by the facility for my refund. I am now awaiting the refund. 

• Initial Complaint

  09/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Its been 2 months since I had a mammogram and bone density test in Solis mammography location in ******, **. I am not sure what type of chemical was spread on the gown I was giving, until now all my clothes smell that chemical because unfortunately I washed the dress I wore that day with other clothes. This product/chemical did not dissipate over time, and it is not soluble, it is volatile. I am wondering am I getting poisoned with my coworkers or family? Everybody around me in the office sneezes all the time, whenever I wear a cloth. I just realized that the chemical stayed in the washing machine. I have been smelling this chemical until now, I am trying to understand but I cant, please help me to understand this and find what I can do to not continue smelling like this chemical.Please the lady that provided the gown to me still at that location and can give an explanation on what happened with the gown she gave me or we can check the camera on the gown room.I am really concern now I am not sure what product it was and I am poisoning myself and people around me. I emailed you on the 3rd of August 2023, but haven't got an answer.I spoke with some employees, I went to ****** and spoke with the manager without a solution.I am getting mentally sick, not able to think about anything else.Thanks,My name: ************************ Tel: **********

• Initial Complaint

  05/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have a complaint against Solis Mammogram with management no addressing an issue and also the email to contact for issues and concerns returned as undeliverable. Please see attachments

  Business response

  06/29/2022

  Business Response /* (1000, 7, 2022/05/20) */ This consumer's complaint has been reviewed and addressed appropriately. To protect the confidentiality of the individual, a detailed response will not be provided; however, the matter has been investigated and is considered closed. If there are additional questions or concerns, you may contact the Center Director at XXX-XXX-XXXX or Solis's Compliance Department through our hotline: XXX-XXX-XXXX; or directly XXX-XXX-XXXX; or you can email **********@solismammo.com. Consumer Response /* (3000, 9, 2022/05/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not able to review company response or what action was taken. Business Response /* (4000, 11, 2022/05/26) */ Compliance Director spoke to the reporter on 5/23/22 and resolved this matter. If there are additional questions or concerns, you may contact the Center Director at XXX-XXX-XXXX or Solis's Compliance Department through our hotline: XXX-XXX-XXXX; or directly XXX-XXX-XXXX; or you can email **********@solismammo.com.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am requesting resolution of the remaining balance of my bill to be dissolved and adjusted to $0. The billing practices, customer service communications (and lack thereof) are alarming as first-time patient, and without proper resolution they can guarantee you will lose me as a lifetime patient. At no time did the Southlake office discuss with me that they were only going to perform only a unilateral ultrasound- different than my doctors orders. They told me this after the right breast was examined. If I had known this before the getting the service rendered, and when scheduling the appointment, I would have gone somewhere else to get what I needed done, thus disabling the office to ever render any charged services. The behavior of the associates Jennifer E*****, Andrea S****, and Karey (Carey?) from billing are deplorable. All three have lied to me each time I have asked for their leaders contract information, first saying they do not have one, then they purposely misspell names, emails, and will not provide phone numbers to contact. I've had several phone conversations and emails trying to get this resolved and as of 1/26, they have failed to provide any further communication or contact with me. Specifically, K/Carey told me on a phone conversation 1/26 that her supervisor Deshandra would reach out to me the same day. Jennifer also was suppose to get back with me after our 1/26 phone call. Neither of them have gotten back with me. I requested an itemized bill on 1/21, and as of 2/3 this has not been received. I specifically stated on my 1/26 phone conversation with the billing department that I disputed the charges. I also stated that if they could generate a new bill or statement reducing to the 20%, I can pay, and I can pay today. I offered to settle the bill at a reduced amount. No one has responded back to me, and I am fearful of an incorrect, and what should be dissolved bill reported for collections.

  Business response

  05/06/2022

  Business Response /* (1000, 12, 2022/03/31) */ This consumer's complaint has been reviewed. The matter was discussed and reviewed directly with the reporter. To protect the confidentiality of the individual, a detailed response will not be provided; however, the matter has been investigated and is considered closed. If there are additional questions or concerns, you may reach Solis's Compliance Department through our hotline: XXX-XXX-XXXX or you can email **********@solismammo.com. Consumer Response /* (3000, 14, 2022/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) It has been stated that "The matter was discussed and reviewed directly with the reporter." that is simply not the case, as no one from solis has reached out to me nor have they removed the amount due from my bill. I remain requesting that the $112 amount due is removed and dissolved from my bill. A formal complaint has also been filed with the attorney generals office Business Response /* (4000, 16, 2022/04/06) */ Upon re-opening of this complaint, this matter was reviewed again and remains closed. Consumer Response /* (4200, 18, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I talked with Kathy from the billing department 3 times on 4/6. Between the time I submitted this bbb case and attorney general case and 4/6, no one from solis ever contacted me. Kathy stated they did when this is simply not the case and a lie. Issue is not resolved. Issue will be resolved when solis removes and dissolves the $112 amount owed. This company has lied countless times. This type of poor business process is highly concerning.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I scheduled my first screening mammogram at Solis in East Norriton in Dec 2020. I had no issues with the appt. As an insured individual seeking a preventive care screening, I expected no bill. Then I received one. I assumed my insurance hadn't caught up with the bill and ignored it. A second bill came. I contacted Solis/Einstein Health and they said my insurance was never submitted. So luckily I still had my old card bc it was the previous year and my employer changed companies. A couple months later, I get a bill again. Now I'm furious. I contacted my old insurance and the rep conference in Einstein billing. I was told they coded it as a diagnostic screening. As my first mammogram, which I scheduled without a physician's script, that made no sense! She said they would fix it. I later received one voice message from a supervisor who apologized and asked me to call back with more info. So I did but I got voicemail. I left a message and my number. Never heard from her again. I just figured she took care of it. I never heard from them again at all and this was in the summer. Then I received a bill from a collections agency. I was livid. I have never been in collections. I pay my credit cards in full each month and have excellent credit. Their incompetence is going to hurt my credit score! When I called being, they said their notes show that they called me in August. I never received any messages. They said they told me billing was correct and I still owe them. They are still claiming it was diagnostic. If I had gotten those messages I would have called back still fighting!! I work in the Healthcare industry. I know the difference between a screening and diagnostic mammogram! I'm so sick over this. If this affects my credit rating I will take legal action

  Business response

  02/11/2022

  Business Response /* (1000, 7, 2021/12/30) */ We are in the process of investigating this complaint.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩