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US Pet Airway has 1 locations, listed below.

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    Business ProfileforUS Pet Airway

    Pet Transport

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    15301 Dallas Pkwy, Addison, TX 75001-4691
    BBB File Opened:
    5/21/2020
    Alternate Business Name
    • Pet Airways International
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/26/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On Nov 23, 2021, I paid $400 to a breeder for a golden doodle puppy to be shipped to me on Dec 6, 2021. The breeder contracted the puppy's shipment with US Pet Airway and paid $100 for the shipment to me in Missouri. US Pet Airway's contacted me about the shipment and delivery. On Dec 6, 2021, US Pet Airways requested $1455 for a crate. On Dec 7, 2021 requested $1670 for travel insurance. On Dec 9, 2021, US Pet Airways requested $1555 for shots. I paid all of these ridiculous fees, because they demanded them be paid or would not deliver puppy. They stated that all would be refunded upon delivery. The last request was for $7999 for a City Permit fee, which I have refused to pay. For one, I do not live in the city and there is no such thing in my state or town. As of Dec 26, 2021, the puppy still has not been delivered and US Pet Airways demands for payment. They have now shipped the puppy from Oklahoma to Oregon and has been turned over to a Pet Rescue / Central Oregon Animal Hospital. My complaints include: 1) Stealing of $4680 from me and another $6000 fees from breeder 4) Stealing puppy and turning over to pet rescue in Oregon 3) Shipping puppy from Texas to Oregon and not to Missouri where they were contracted to ship 4) Outrageous fees charged Please assist

    Customer Reviews

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