ComplaintsforNothing Bundt Cakes

• Initial Complaint

  06/21/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed a order Thursday around 1pm @ ***************** Bundt cakes. 30 minutes later I called to Cancel order. They said I had to email my request. I immediately emailed my request ( Order was to be picked -up Saturday). Called back Thurs & was told manager had to cancel it. Called again this morning ( Fri. ) to Confirm cancellation. was told manager would have to Cancel it. Received a call this afternoon (fri) Stating they never got my email & too late to cancel. I've been calling Since I placed this order Thurs ! $ ******

  Customer response

  06/22/2024

  June 20 2024 - 3:00 pm - Placed a on-line order for pick up on June 22 2024 @ 10:30 Am

  June 20, 2024 - 4:16 pm - Called to cancel order ( Call lasted 2 minutes 39 sec )- also emailed to cancel

  June 21, 2024 - 2:32pm called to verify order will be canceled ( call lasted 14 Minutes 29 sec )

  June 21,2024 - received call that Order could not be cancelled.

  June 22, 2024- Order Supposed to be picked up @ 10:30 Am.. I did Not pick this up

  Order # *********

  Nothing Bundt Cakes

  *************************** Ga 

  Business response

  06/24/2024

  Hi ***!

  Thank you for reaching out regarding your cancelled order.  We're very sorry that the interaction you received from the bakery was not what you expected.  Our goal is to always exceed your expectations.

  Since this bakery is individually owned, I am forwarding your request to the bakery Owners as they are responsible for any resolution to your concerns. Refunds are not governed or mandated, corporately. You should be hearing from someone, shortly.

  We appreciate your business and look forward to baking for you again soon.

  Take care!

  Customer response

  06/24/2024

  The Nothing Bundt Cakes was notified 30 minutes after I placed my online order Thurday for pick-up on Saturday ( to cancel my Just placed order ) They are still charging me & I never picked up my order. And no longer have the option from them to do so even if I wanted to. 

  Customer response

  06/25/2024

  I am rejecting this response because:   I called several times to cancel this order that wasn't even scheduled for pickup until 2 days later.  They took ****** from me & the product was never picked up. This particular location has multiple complaints all on this one owner.  she allows customers to place Orders OVER The phone.... But won't allow you to cancel your order OVER The phone? She makes it impossible for you to cancel orders because She NEVER intends on refunding you your money. Multiple complaints on her regarding refusing to give refunds. 

  Business response

  06/25/2024

  I spoke to the Bakery Owner yesterday and he states that they never received the email requesting the cancellation/refund.  It is his policy that the email must be received and they normally don't have any issues with that process.  Can you provide us with the email address that you used?  He did offer to extend bakery credit to you since they had to destroy the merchandise, but does not plan to provide a refund.  If you accept, you can use the credit when you need it.

  Thank you!

  ***********************

• Initial Complaint

  02/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I ordered and picked it up two weeks ago. My server handed me a receipt and asked me to take the survey at the address on the receipt. I did so and answered all of the questions asked and submitted the survey. Supposedly, within 24 hours, I was to get a voucher that or coupon for a 2 for one deal. Never received it. I have gone through all of my emails and texts.

  Business response

  02/08/2024

  Thank you for reaching out to us.  We're very sorry that you did not receive your coupon for completing the survey.  It should have arrived within 24-hours.  Be sure to check your Junk and SPAM mail folders to see if your system routed it there.

  I've attached a coupon you can use.  The expiration date is February 22nd and the coupon must be used by that date.

  We appreciate your business and your feedback and look forward to baking for you again soon.

  Take care!

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered 2 dozen bundtinis online for Sat. 7/15/23. When I went into the store to pick them up the cashier looked at me awkwardly & asked if I had ordered 4 ********* said no. She then shows me 2 separate rate receipts with my name on them. I said I had no idea how that happened & asked if I was able to only get 2 *********** said No I had already paid for them. When I was able to get on my phone I logged into my account thinking maybe I had ordered incorrectly (even though I would have known the total was $92 not $46) and my recent orders only showed 2 dozen. I had to give 2 dozen away as there is no way we would have eaten them before they went bad.

  Business response

  07/27/2023

  Since this Guest is in ****, all of the local bakeries are individual franchises and she will need to contact the bakery Manager for assistance. Any refund or bakery credit will have to come from the bakery, itself.  We're very sorry it happened and hope that the bakery will make it right for her.

  Thank you!

   

   

• Initial Complaint

  12/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Was disappointed with my experience at the **********, ** location. Arrived and wanted to order two bundlets, one being the free one for my birthday (attached). The coupon advised I would need to show my id and I could present the coupon on my mobile device. When I attempted to do this, the lady stated that I would have to use this coupon at the ******************. ****************** is my "preferred bakery" and is listed on the coupon as such at the terms and conditions of the coupon don't reflect that verbiage, in fact, the coupon has a hyperlink for me to "update my preferred bakery" so it would stand to reason that to a logical person that since the coupon did not explicitly state it was location specific, it should not have been treated as such. She then indicated I could sign up for the "their" reward program and point to the ** code in which I asked "will I still be able to show you my ID and get one of my bundlets free as if I resign up, the new coupon would clearly not be sent to me until NEXT YEAR since the date has passed. I was declined. I signed up at the original location YEARS AGO (~2015) and it was somber because this is a business I have never had a problem with. The experience was embarrassing and it was disappointing because (to me) it would have been a simple thing to do (if she wanted me to sign up for her loyalty program and honor the coupon) I guess that was just too much kindness to ask for during the Christmas holidays for a business in a new neighborhood. I have attached the coupon.

  Business response

  03/10/2023

  We are terribly sorry that ************ was disappointed during his visit. However, all of our coupons are Bakery specific as the bakeries are individually owned. They state, "This coupon is valid at the Bakery location listed below." The owners have the ability to Opt-out of the promotions so this is done so that our Guests are not disappointed when they arrive at the Bakery, such as ************. He indicated that he tried to redeem his coupon at a bakery that was not his preferred bakery that is listed in his profile. Many of our Bakery Owners would have redeemed his coupon, but we can't legally require them to do so.

  Customer response

  03/14/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  thanks for your response, THREE MONTHS LATER.
  
  nevertheless, as evidenced by the coupon attached in my complaint, the coupon DOES NOT INDICATE IT IS LOCATION SPECIFIC. The fine print states "Print or show on your mobile device to redeem. No cash value. Not valid with any other offer. Valid at participating bakeries." it DOES NOT Indicate it is only available at my "preferred bakery" as the business stated. additionally, the word "preferred" is the past tense of the verb prefer which means "(one thing or person) better than another or others; tend to choose". The coupon should have therefore been honeyed as it is not stating it is EXCLUSIVE to a certain location especially regarding the fact that as stated I HAVE BEEN A CUSTOMER SINCE 2014, the location that's closest to me just opened in 2022. if i need to travel an hour to get an overpriced budnt cake (you know, supporting your business), on top of the bad service and the lack of responsibility for me acknowledging your bad marketing,I can take my money elsewhere. If this is not resolved by March eq, I will proceed with a chargeback on my card as your delayed response has almost exceeded my time to file a claims
  See Attachment/File: 066C2DB1-DF68-45AE-8759-F34B086F419E.jpeg

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When I arrived to pick up my order, I decided I could not fit the balloons in my car so I told the lady I did not have room iun my car. I was told that I would receive a refund to my credit card by the cashier ... then I was told via an email later that the credit would be a store refund. I called and was told if I wanted it to be refunded to my credit card then it would be a $10 charge.

  Business response

  06/10/2022

  Business Response /* (1000, 5, 2022/04/27) */ Mr. ******* ordered the balloon bouquet and should have know whether or not it would fit in his vehicle. The balloons are only guaranteed to stay afloat for 8 hours. At this point, there was nothing the bakery could do with them. They could not be resold and would be a loss for the bakery. This Bakery Owner does not offer refunds on retail items and only offers bakery credit towards your next purchase. The bakery fulfilled their obligation to the Guest and should not be held responsible because Mr. ******* changed his mind at the last minute. Because he could not transport the balloons, the Bakery should not be penalized for his error. There is a national helium shortage and it comes at a premium price. The bakery should not have to refund him because of his error in judgement. Our company is built on service and we strive to accommodate our guests every way we can, but Mr. *******'s request is unreasonable. Thank you! Consumer Response /* (3000, 7, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) Perhaps this place needs a lesson in customer service. When you are in the service of the public things like this happen all the time. Maybe it would make sense to inflate the balloons upon the arrival of the customer since it should only take 2 minutes max to inflate. I called the owner's cell phone and sent her a text and nothing. She has made it clear of what she thinks of the verry people that feed her family. I will never return nor will anyone in my family.

• Initial Complaint

  08/03/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I came into the bakery around 6:25Pm July 22nd I'm Fayetteville N.C. I drove a hour and 15 mins away to come here and get cupcakes for my birthday. I placed an order for the assorted bundtini cakes, the woman who placed my order told me it would be 15mins to get the order complete which was fine. About 5 mins later a lady comes from the back telling me she can't fill my order after my card had been swiped and I had my intentions on getting the cupcakes that they said were already made they just had to be boxed. She said she can't do the order because the bakers leave 15mins til 7, but the bakery says they close at 7. I was very upset being that I'm pregnant as well and drove all the way there just to get told they couldn't complete my order, and this was my first experience coming here. I always thought that customers came first no matter what the issue was and the lady whom I don't have her name did not seem phased at all to try resolve the issue. I was very disappointed in the servic

  Business response

  10/11/2021

  Business Response /* (1000, 5, 2021/08/13) */ This complaint is for our independently owned Bakery in Fayetteville, NC. According to the Owner, this Guest placed her online order at 6:30pm. Unfortunately, an inexperienced Greeter was on duty and she failed to check with the kitchen team to make sure that they still had the product left to create this order. When she arrived at the bakery at 6:40pm, she learned that the kitchen staff was closing down and did not have what they needed to complete the order. The Owner offered her our Standard Assortment of Bundtinis for free since they couldn't complete her custom assortment, but she declined and left the Bakery with no product. It is not uncommon for our Kitchen teams to start closing 15-20 minutes before the bakery closes. By that time, they have completed all of the orders for the day. The Owner did coach her that she needed to place her order earlier in the day to ensure that they still had enough left to complete the order. We are terribly sorry that she was disappointed and hope that she will give us another opportunity to offer her exceptional service. Consumer Response /* (2000, 7, 2021/08/16) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩