Complaints

This profile includes complaints for Nothing Bundt Cakes Franchising, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nothing Bundt Cakes Franchising, LLC

  5005 Lyndon B Johnson Fwy Ste 600 Dallas, TX 75244-6200

• 

  Nothing Bundt Cakes Franchising, LLC

  4560 Belt Line Rd Ste 350 Addison, TX 75001-4560

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was given a small Bundt cake today, when I cut into the cake and put a piece in my mouth, something hard was present as i started chewing. I almost swallowed it but instead it pierced an area of my gums and started to bleed. At this time Im treating it myself. If it doesnt heal on its own, Ill need to see my dentist for further evaluation. However the cake was made, then negligence on their part is clear. What kind of quality controls do they have? This NEVER shouldve happened.

  Customer Answer

  Date: 01/14/2025

  The business finally refunded me. 

  Business Response

  Date: 01/16/2025

  Dear Ms. **************** you for bringing this matter to our attention. We are deeply sorry to hear about your experience with our product. At Nothing Bundt Cakes, product quality, food safety, and guest satisfaction are of utmost importance to us.
  We take incidents like this very seriously and would like to understand more about what happened so that we can properly address your concerns. To assist with our investigation, could you kindly provide the following details:
  
  Which bakery was the cake purchased from?
  What date was the cake purchased?
  What flavor was the cake?
  Was the cake decorated?
  Was the object discovered in the cake or the frosting?
  Do you still have the physical object, and if so, would you be willing to send it to us for review?
  
  Your feedback is invaluable in helping us ensure this does not happen again. Once we receive this information, we will promptly escalate it to our operations team to investigate the matter further.
  Again, we sincerely apologize for this experience and appreciate your patience as we work toward a resolution.
  
  Sincerely,
  ******** Aggarwal 
  Nothing Bundt Cakes

  Customer Answer

  Date: 01/16/2025

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:12/23/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 dozen Signature Bundtinis 12/18/2024 for pick up 12/22/2024. I needed the 2nd dozen split, as they were going to two different groups, I asked for another box so they would be presented in the Nothing Bundt Cakes box. The Cashier/Associate said, "I don't know if we can do that. I will ask my manager" She came back with my order and said "I can't give you another box because there is no way to charge you for that"I have ordered from this store every Christmas since 2017, just signed up for the app with this order because I realized it would be beneficial, I have always been so pleased with the service I received from this store (****(?) ****, ***** et al) but there was no attempt at customer service today. I cannot blame they young lady at the register...she did not know the answer to my request...but her "Manager" did. "There was no way to charge me for an additional box" That would be like me charging a customer for an additional bag at the retail company I work for.I did attempt to make this concern directly to the corporate office but was unsuccessful finding a direct link.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an online order today for a nicely wrapped 8 inch red velvet cake. With a thinking of you flag and a nice card. The cake was supposed to be delivered from our local bakery in ******. To my friends that are having to put their beloved dog down tomorrow. I got a text from my friend right around the delivery time that I chose. Asking me if I had sent her Bundt cakes, I said I sent you one Bundt cake. she sent me a photo Of the small bundlets and said there was no note. I said well that is not what I ordered so let me give them a call. I called the store and spoke with a Sierra. She seemed very confused and started telling me thats what I ordered. I said no, I did not order that. She said let me get my manager. I was on hold for about 12 minutes. I had to hang up and call back every time I answer the phone, they would immediately put me on hold for music. Finally, ***** answered the phone. I said hi ***** are you the manager. He proceeded to say no Im the owner. I explained the situation to him. He argued with me that that was my order. I said no, it was not. He said the last thing you ordered was a year ago. And it was a tower. I said well then how did you have an order going to my friends house today. I gave him my confirmation number off of the email. And detailed description of my actual order. I was again placed on hold for another 10 minutes. ***** came back and said I dont know how my staff screwed that up. That is on my staff. I said so how are you going to remedy this. He said well since its a mile and a half from the store. We can take it to them and they can exchange the bundlets back to us, I was mortified. This family is going through so much with putting their dog down Tomorrow is supposed to do the exchange of the buckets that they got delivered for the cake that was nicely wrapped that I ordered. The whole reason I did a delivery is to not bother them. I said thats not OK. he said will somebodys gotta pay for these bundlets and hung up.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cheating customers during the Hurricane at ************************* store on ************ .Phone order 9/23 for a 10" *************** Pre-paid by card. Pickup 9/28. Not sent email receipt .Hurricane ****** hit area extremely hard. ****** power outages. Called twice on the 28th to see if store was open, machine said leave message. Neither calls returned. With power lines down, no stoplights, following Tues. made it to doctor's appt and made time to stop at ******. A young worker handed me cake saying they were open Sat. They did not happen to lose power. I asked why my calls were not returned if they were there. She said she didn't know. Asked to speak to her Supervisor **** ****** came out. I said I have no power, no refrigeration and now no one to eat cake. She said she did not care, that she would not allow a refund or store credit because they were open that day. She said maybe phone was down when I called. I said if that was true, it would not have allowed me to leave messages. I asked did she intentionally not answer so she wouldn't have to cancel orders. She started SMILING. Like she was thinking how bright she was for thinking of doing that. I asked if this is what her corporate office would want her to do to their customers. She said YES, that's what they would want. I said I didn't think this company would promote this crooked activity and that she was doing this on her own. She had a man (not an employee) standing behind her who ordered my husband and me out of store saying no one wanted our business. I said this is a small town and word gets around easily when people were cheated. And anyone else cheated that weekend would feel the same way. Of course left the cake. It was not about money, it was the principal of what she pulled off. That was my 74th birthday cake. I am 5'3" my husband is 79, yet she called in a bodyguard? How does your company feel about an employee like this representing you? You sell a fine product, but Ms. ****** is ruining your reputation.

  Business Response

  Date: 10/11/2024

  Good morning, Ms. ******************* you for reaching out and telling us about your recent experience at the ******************. We're very sorry that you were disappointed, as our goal is to always exceed your expectations. 

  I have forwarded your concerns directly to the bakery owners and our Regional Manager for that area as this bakery is individually owned and operated. You should be hearing from them soon.

  We appreciate your business and look forward to baking for you again soon.

  Take care!

  *** ********, ************** Manager, Nothing Bundt Cakes

• Initial Complaint

  Date:06/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a order Thursday around 1pm @ ***************** Bundt cakes. 30 minutes later I called to Cancel order. They said I had to email my request. I immediately emailed my request ( Order was to be picked -up Saturday). Called back Thurs & was told manager had to cancel it. Called again this morning ( Fri. ) to Confirm cancellation. was told manager would have to Cancel it. Received a call this afternoon (fri) Stating they never got my email & too late to cancel. I've been calling Since I placed this order Thurs ! $ ******

  Customer Answer

  Date: 06/22/2024

  June 20 2024 - 3:00 pm - Placed a on-line order for pick up on June 22 2024 @ 10:30 Am

  June 20, 2024 - 4:16 pm - Called to cancel order ( Call lasted 2 minutes 39 sec )- also emailed to cancel

  June 21, 2024 - 2:32pm called to verify order will be canceled ( call lasted 14 Minutes 29 sec )

  June 21,2024 - received call that Order could not be cancelled.

  June 22, 2024- Order Supposed to be picked up @ 10:30 Am.. I did Not pick this up

  Order # *********

  Nothing Bundt Cakes

  *************************** Ga 

  Business Response

  Date: 06/24/2024

  Hi ***!

  Thank you for reaching out regarding your cancelled order.  We're very sorry that the interaction you received from the bakery was not what you expected.  Our goal is to always exceed your expectations.

  Since this bakery is individually owned, I am forwarding your request to the bakery Owners as they are responsible for any resolution to your concerns. Refunds are not governed or mandated, corporately. You should be hearing from someone, shortly.

  We appreciate your business and look forward to baking for you again soon.

  Take care!

  Customer Answer

  Date: 06/24/2024

  The Nothing Bundt Cakes was notified 30 minutes after I placed my online order Thurday for pick-up on Saturday ( to cancel my Just placed order ) They are still charging me & I never picked up my order. And no longer have the option from them to do so even if I wanted to. 

  Customer Answer

  Date: 06/25/2024

  I am rejecting this response because:   I called several times to cancel this order that wasn't even scheduled for pickup until 2 days later.  They took ****** from me & the product was never picked up. This particular location has multiple complaints all on this one owner.  she allows customers to place Orders OVER The phone.... But won't allow you to cancel your order OVER The phone? She makes it impossible for you to cancel orders because She NEVER intends on refunding you your money. Multiple complaints on her regarding refusing to give refunds. 

  Business Response

  Date: 06/25/2024

  I spoke to the Bakery Owner yesterday and he states that they never received the email requesting the cancellation/refund.  It is his policy that the email must be received and they normally don't have any issues with that process.  Can you provide us with the email address that you used?  He did offer to extend bakery credit to you since they had to destroy the merchandise, but does not plan to provide a refund.  If you accept, you can use the credit when you need it.

  Thank you!

  ***********************

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and picked it up two weeks ago. My server handed me a receipt and asked me to take the survey at the address on the receipt. I did so and answered all of the questions asked and submitted the survey. Supposedly, within 24 hours, I was to get a voucher that or coupon for a 2 for one deal. Never received it. I have gone through all of my emails and texts.

  Business Response

  Date: 02/08/2024

  Thank you for reaching out to us.  We're very sorry that you did not receive your coupon for completing the survey.  It should have arrived within 24-hours.  Be sure to check your Junk and SPAM mail folders to see if your system routed it there.

  I've attached a coupon you can use.  The expiration date is February 22nd and the coupon must be used by that date.

  We appreciate your business and your feedback and look forward to baking for you again soon.

  Take care!

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 dozen bundtinis online for Sat. 7/15/23. When I went into the store to pick them up the cashier looked at me awkwardly & asked if I had ordered 4 ********* said no. She then shows me 2 separate rate receipts with my name on them. I said I had no idea how that happened & asked if I was able to only get 2 *********** said No I had already paid for them. When I was able to get on my phone I logged into my account thinking maybe I had ordered incorrectly (even though I would have known the total was $92 not $46) and my recent orders only showed 2 dozen. I had to give 2 dozen away as there is no way we would have eaten them before they went bad.

  Business Response

  Date: 07/27/2023

  Since this Guest is in ****, all of the local bakeries are individual franchises and she will need to contact the bakery Manager for assistance. Any refund or bakery credit will have to come from the bakery, itself.  We're very sorry it happened and hope that the bakery will make it right for her.

  Thank you!

   

   

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was disappointed with my experience at the **********, ** location. Arrived and wanted to order two bundlets, one being the free one for my birthday (attached). The coupon advised I would need to show my id and I could present the coupon on my mobile device. When I attempted to do this, the lady stated that I would have to use this coupon at the ******************. ****************** is my "preferred bakery" and is listed on the coupon as such at the terms and conditions of the coupon don't reflect that verbiage, in fact, the coupon has a hyperlink for me to "update my preferred bakery" so it would stand to reason that to a logical person that since the coupon did not explicitly state it was location specific, it should not have been treated as such. She then indicated I could sign up for the "their" reward program and point to the ** code in which I asked "will I still be able to show you my ID and get one of my bundlets free as if I resign up, the new coupon would clearly not be sent to me until NEXT YEAR since the date has passed. I was declined. I signed up at the original location YEARS AGO (~2015) and it was somber because this is a business I have never had a problem with. The experience was embarrassing and it was disappointing because (to me) it would have been a simple thing to do (if she wanted me to sign up for her loyalty program and honor the coupon) I guess that was just too much kindness to ask for during the Christmas holidays for a business in a new neighborhood. I have attached the coupon.

  Business Response

  Date: 03/10/2023

  We are terribly sorry that ************ was disappointed during his visit. However, all of our coupons are Bakery specific as the bakeries are individually owned. They state, "This coupon is valid at the Bakery location listed below." The owners have the ability to Opt-out of the promotions so this is done so that our Guests are not disappointed when they arrive at the Bakery, such as ************. He indicated that he tried to redeem his coupon at a bakery that was not his preferred bakery that is listed in his profile. Many of our Bakery Owners would have redeemed his coupon, but we can't legally require them to do so.

  Customer Answer

  Date: 03/14/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  thanks for your response, THREE MONTHS LATER.
  
  nevertheless, as evidenced by the coupon attached in my complaint, the coupon DOES NOT INDICATE IT IS LOCATION SPECIFIC. The fine print states "Print or show on your mobile device to redeem. No cash value. Not valid with any other offer. Valid at participating bakeries." it DOES NOT Indicate it is only available at my "preferred bakery" as the business stated. additionally, the word "preferred" is the past tense of the verb prefer which means "(one thing or person) better than another or others; tend to choose". The coupon should have therefore been honeyed as it is not stating it is EXCLUSIVE to a certain location especially regarding the fact that as stated I HAVE BEEN A CUSTOMER SINCE 2014, the location that's closest to me just opened in 2022. if i need to travel an hour to get an overpriced budnt cake (you know, supporting your business), on top of the bad service and the lack of responsibility for me acknowledging your bad marketing,I can take my money elsewhere. If this is not resolved by March eq, I will proceed with a chargeback on my card as your delayed response has almost exceeded my time to file a claims
  See Attachment/File: 066C2DB1-DF68-45AE-8759-F34B086F419E.jpeg