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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi. April of 2022 I purchased a Jump King Trampoline from ******** We received the trampoline and the 3 boxes it came in was placed in our garage as we live in ********* and wouldn't be able to put up the trampoline until May. In the meantime my dad was diagnosed with Cancer. He passed away in August of 2022. Since I was helping with his care the Trampoline never got put up last year and again living in ********* we only use them a few months out of the year. On Memorial Day of this year, we were going to put up the trampoline and at that time we realized that we were sent 2 boxes of 1 of 3 and never received box 2 of 3. I have tried on several occasions to have this issue resolved by returning 1 of the 1 of 3 boxes and having the 2 of 3 box sent to us. ******* will not work with me because of the time frame and said I should file a claim with ******** which they will not help me because ******* did not full-fill my order. I understand the timing issue, but I am not looking for a refund or replacement, i would just like the box that I did not receive with my shipment. I never looked at the boxes when we received them as I didn't think I would be sent the wrong boxes. I paid $643.00 for this trampoline. I was told by JumpKing that it would cost me $860.00 to buy box 2 of 3 and then was told another time by Jumpking that it would cost me $529.00 to buy box 2 of 3. I can't seem to understand why this would be so expensive? I would happily return the additional box 1 of 3 I received for box 2 of 3 so I can have a usable trampoline.I am hoping that some help can be done that isn't the same price as a new trampoline. Thank you.
Business response
08/30/2023
Hi
We correspond with customer inquiry on June 16, 2023 on purchasing the boxes. The order was fulfilled by ******* andthe best way is to have ******* send the correct box or request a full refund.
Thanks.
Initial Complaint
11/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like a full refund for a defective product. I bought the trampoline in December 2021 online for a Christmas gift. It was delivered in three different parts through January 2022. We had horrible freezing weather until the end of March so I couldn't put the trampoline together until April 2022. Within the first three weeks a spring broke. Through the next month several springs and the trampoline jumping area kept ripping and breaking. Almost half of the springs are broken off. I have been trying to call Walmart and Jumpking since May of 2022. Both companies are putting the blame on the other party and saying they can't do anything and that I must go through the other party. I am getting no resolution. I wanted to just replace it but at this point all I want is my money back. I do not want to do further business with either company now. I don't trust them or the warranty offerings. Transaction numbers of boxes and cost of each box with parts 1. ************** $167.04 2. ************** $260.90 3. ************** $220.47 Total $648.41 plus tax is $720.00 Order # ************* I have attached some copies and I have phone records of all call attempts to Walmart and jumpkingBusiness response
02/08/2023
Business Response /* (1000, 5, 2022/11/17) */ Hello - We are sorry to hear about the issue. Because the product was transact with Walmart, the financial request of refunding has to go through Walmart. Jumpking can help you with replacements. Please contact us directly at ********************. Thanks! Consumer Response /* (3000, 7, 2022/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) There are manufacturer warranties on products. I have a defective product that fell apart in the first month of being put together. I am lucky that no kids fell through the mat as almost half of the springs broke, tore, and detached from the rail and the mat. I have reached out to Walmart, and Walmart said after 90 days, the warranty falls to the product maker and they can do nothing to help me. (even though I claimed the damage within one month of opening and putting together the product) I received the trampoline in 3 shipments, starting end of December 2021 to January 2022, after ordering in December. We had a cold spell/freeze, which did not allow me to put the trampoline together until April. By June (1 month later), the trampoline broke. I tried to reach out to Walmart and to Jumpking since the end of June, and I'm currently still fighting for resolution in this case. Each company pushes liability off to the other company. If a refund is not going to happen, I will settle for a free replacement trampoline and a written note of warranty and replacing parts if the next trampoline fails. I would also like the company to come pick up the broken trampoline as well as bring a new one and set it up. This is an easy request as the company is local. We are lucky that this complaint is just about defective property and not a lawsuit because kids got hurt with a defective trampoline. This is not a joke and kids could have been seriously hurt. I'm asking for ethics and morals to rise to the occasion and give me a refund! If that is too much to ask for then you should back your product, warranty, and customer service and trade out the trampoline for a new one at no charge with proper warranty attached. Business Response /* (4000, 9, 2022/11/21) */ Hi - We cannot provide a refund as the financial transactin was with Walmart. Please contact Walmart for refund. We responded to your request on Aug 13, 2022 regarding warranty request. Please file a claim on ****************. Thanks.
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